Job Description

Do you genuinely love helping people? The kind of person who gets a buzz from solving problems, putting a smile on someone's face, and making every interaction count? If that's you, this could be your next big move.

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About the Company

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Alliance Climate Control is Sydney's leading HVAC company, recognised for quality workmanship, outstanding service, and genuine care for our customers — with over 2,000 five-star reviews to show for it. Based in Alexandria, we're a supportive, team-driven company that values collaboration, growth, and having fun while delivering great results.

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What You'll be Doing

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- Turn calls into conversations — make every interaction warm, helpful, and human.
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- Schedule and coordinate technicians so jobs run smoothly.
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- Own customer accounts — follow up, check in, keep nothing slipping through the cracks.
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- Handle priorities with confidence — routine bookings or urgent issues.
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- Keep it organised — use CRM + Microsoft Office daily.
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- Keep learning — join weekly training and development.
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Who You Are

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- Naturally positive, approachable, and customer-focused.
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- Thrives on helping others and solving problems.
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- Detail-oriented and dependable — you like doing things properly.
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- Able to juggle multiple priorities without losing your cool.
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- A clear communicator across phone, email, and face-to-face.
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- Keen to learn and grow in a supportive team environment.
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- Minimum 1-2 years of customer service experience required.
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Why You'll Love It

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- In-office role — be part of a close-knit, supportive team every day.
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- A workplace that values your contribution and celebrates success.
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- Ongoing training and development to grow your career.
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- Modern office workplace with the latest tools and technology to support your work.
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- Join a stable, respected business in the HVAC industry.
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📌 Customer Service Representative (New South Wales)
🏢 Alliance Climate Control
📍 New South Wales