Job Description

Job title - Administration Assistant

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Location - Narangba

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Employment Type - Full time (Monday to Friday 9am - 5pm)

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Salary - $28.00 - $32.96 per hour (depending on experience)

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About Everyday Independence

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With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.

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About The Role

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As an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:

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- Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant's Therapy Plan or Habit Coach Action Plan.
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- Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
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- Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
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- Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
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- Maintained accurate Service Agreements for participants.
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- Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
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- Worked closely with the administration team to complete all tasks across the area efficiently.
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- Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.
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Who We Are Looking For

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At Everyday Independence, our team thrives on shared values and a collaborative spirit. We're on the lookout for individuals who resonate with our values and can seamlessly integrate into our dynamic environment.

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To Be Considered For This Role You'll Need

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- Demonstrated experience with scheduling or rostering.
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- 2-3 years' experience in administration with a customer service and relationship building focus.
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- Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).
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- Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
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- Act with a sense of urgency, set explicit priorities, and focus on the completion of tasks.
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- Attention to detail.
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- Positively contribute as a member of a team, ensuring that the team achieves its objectives.
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- Approach problems with a 'can-do', problem solver attitude and enjoy the challenges that come each day.
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- Be change ready - we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.
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- Experience working in NDIS/Disability sector is desirable, however not essential.
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- Prior to commencement, you'll also need to obtain a Working With Children's Check and NDIS Workers Screening Check.
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What We Offer

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- Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
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- Team Culture: A contemporary and positive team culture where everyone shares the same vision.
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- Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
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- Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. You'll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
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Join the Change Makers

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At Everyday Independence, your expertise in administration and customer service isn't just valued; it's crucial in driving positive change for children with disabilities and their families.

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📌 Administration Assistant - Northern Brisbane (Narangba)
🏢 Everyday Independence
📍 Narangba