Job Description

Office Administrator / Accounts Assistant

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Office Administrator / Accounts Assistant

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About Us

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We are a family-owned and operated wholesale business specialising in automotive tools and accessories, based in Yarrabilba, Queensland. As a growing Australian business, we pride ourselves on providing exceptional customer service while fostering a supportive, respectful, and team-oriented workplace.

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We believe our people are our greatest asset and are committed to maintaining a positive, inclusive environment where teamwork, integrity, and mutual respect are at the heart of everything we do.

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About the Role

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We are seeking an organised and motivated Office Administrator / Accounts Assistant to join our growing team. This is a diverse, hands-on role that combines customer service, administration, and entry-level receivables responsibilities.

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Reporting directly to management, you will play an important role in supporting the day-to-day operations of the business while developing your skills in accounting and office administration. This position offers genuine long-term career progression into broader finance and administration responsibilities.

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Key Responsibilities

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- Answer incoming telephone calls and provide exceptional customer service.
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- Process customer orders accurately and efficiently.
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- Allocate and reconcile incoming customer payments in Xero.
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- Follow up outstanding customer accounts via phone and email in a professional manner.
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- Maintain accurate customer records.
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- Prepare and update spreadsheets using Microsoft Excel.
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- Assist with reporting and maintaining business records.
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- Contribute to the smooth day-to-day operation of the office.
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Employment Options

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Option 1 – Full-Time Casual

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- $45.00 per hour plus superannuation
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- Monday to Friday, 9:00 am – 5:00 pm
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Option 2 – Full-Time Permanent

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- Monday to Friday, 9:00 am – 5:00 pm
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- Paid annual leave and personal leave in accordance with the National Employment Standards
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- Both positions are based at our Yarrabilba, QLD warehouse.
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About You

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To be successful in this role, you will have:

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- Excellent attention to detail and a high level of accuracy.
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- Strong organisational and time management skills.
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- Professional communication skills with an excellent phone manner.
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- Confidence using computer systems and the ability to learn current software quickly.
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- A willingness to learn accounting processes and develop professionally.
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- The ability to work independently while contributing positively to a team environment.
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- A proactive attitude with strong problem-solving skills.
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- Previous experience in administration, customer service or office support (preferred but not essential).
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- Previous experience using Xero or other accounting software (preferred but not essential).
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- Solid Microsoft Excel skills, including confidence using basic formulas, sorting and filtering. Experience with basic funcitons will be highly regarded.
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What We Offer

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- A friendly, supportive and respectful team environment.
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- On-the-job training and ongoing professional development.
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- Genuine career progression into accounts and finance.
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- Stable employment with a growing Australian wholesale business.
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- Staff discounts across our product range.
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- Modern office facilities in our new Yarrabilba warehouse.
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- A workplace where your ideas, initiative and contribution are genuinely valued.
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📌 Office Administrator / Accounts Assistant (Scenic Rim Regional)
🏢 Prokit
📍 Scenic Rim Regional