Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Lead a high‐performing team. Shape customer experience. Grow with a global market leader.

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O'Brien Automotive Glass is looking for an experienced, motivated and people‐driven leader to take on the full‐time role of Service Centre Manager at our Shepparton Automotive Glass Service Centre.

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If you're energised by leading teams, delivering exceptional customer service and driving operational success, this is your opportunity to join a supportive leadership group within a world‐leading brand.

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Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our workplace? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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Lead a high‐performing team. Shape customer experience. Grow with a global market leader.

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O'Brien Automotive Glass is looking for an experienced, motivated and people‐driven leader to take on the full‐time role of Service Centre Manager at our Shepparton Automotive Glass Service Centre.

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If you're energised by leading teams, delivering exceptional customer service and driving operational success,



this is your opportunity to join a supportive leadership group within a world‐leading brand.

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Why You'll Love This Role

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As the Service Centre Manager, you'll be the heartbeat of our local operation—leading a dedicated team, building strong customer relationships, and ensuring our Service Centre runs smoothly and efficiently.

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You'll work closely with an experienced Regional Operations Coach and senior leadership team who are committed to your growth and success!

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What You'll Be Doing

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- Leading and inspiring your team to deliver outstanding customer service
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- Managing key stakeholder relationships including customers and local suppliers
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- Overseeing daily and weekly scheduling to ensure workflow efficiency
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- Coaching and developing team members through ongoing learning opportunities
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- Monitoring performance, meeting KPIs and managing budgets
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- Driving a culture of safety, quality and continuous improvement
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About You

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You're a people‐first leader who thrives in a fast‐paced, hands‐on environment.

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You bring energy, initiative and a genuine passion for customer service.

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You will also bring:

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- Experience as a People Leader (or ready to step into your first leadership role)
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- Strong stakeholder management and communication skills
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- Confidence analysing Service Centre data and using systems effectively
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- A collaborative leadership style with the ability to influence and motivate
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- A commitment to business growth and operational excellence
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- Background or interest in the automotive industry (highly regarded)
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What's In It For You

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- Supportive and experienced senior leadership team
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- Employee discounts across O'Brien services and partner brands
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- Ongoing learning, development and career progression
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- Incentive scheme based on performance
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- Laptop and phone provided
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- Uniform supplied
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- Recognition and reward programs
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- Community service and volunteering leave
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- Be part of a trusted, iconic Australian brand
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Ready to Lead With Us?

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If you're passionate about people, customer experience and operational success, we'd love to hear from you.

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Must have full Australian working rights.

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If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

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At O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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📌 Service Centre Manager - Automotive Glass (Shepparton)
🏢 O'Brien
📍 Shepparton