Job Description

Sunnybank Rugby Union Club – Sunnybank QLD

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The Sunny Sports Clubis a large not-for-profit business with over 40,000 members, priding ourselves on delivering a genuine "home away from home". We've grown significantly over the past 12 months - following an exciting renovation, our precinct now features a modern restaurant, cafe, gaming lounge, multiple bars and functions spaces, performance arts centre and rugby club, with even more improvements planned.

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As we continue that growth, we are looking for an experienced Duty Manager to join our leadership team.

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About the Role

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Reporting to the Senior Duty Manager, you'll provide visible, hands-on leadership across the entire precinct. You'll be a key on-shift decision maker, resolving customer and staff issues, overseeing cash handling and gaming compliance, and keeping the venue running smoothly and safely.

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Key Responsibilities

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Provide visible, on-shift leadership across all operational areas.

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Ensure the venue is operationally ready and trading safely, monitoring staffing levels and service flow throughout the shift.

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Act as the primary escalation point for staff and customer issues, responding to incidents and disruptions professionally.

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Oversee cash handling, tills, floats and gaming transactions, identifying and escalating any discrepancies.

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Maintain compliance with gaming, liquor, WHS, AML/CTF and responsible service requirements.

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Support and coach staff on shift, including onboarding and development for newer team members.

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Complete accurate incident reports,



shift handovers and documentation.

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About you

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We are looking for a confident, hands-on leader who is comfortable leading our team through busy, high-volume shifts. Ideally you will have:

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At least 2 years' management experience in a licensed club, hospitality or gaming environment, including on-shift supervision or acting management.

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Strong customer service and conflict management skills.

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Sound working knowledge of gaming operations, cash handling and compliance requirements.

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Confidence providing clear direction to staff during service.

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Strong communication, documentation and handover skills.

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The ability to stay calm and make good calls under pressure.

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Availability for a rotating roster including nights, weekends, and public holidays.

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Management experience in the hospitality/club industry

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Responsible Service of Alcohol (RSA)

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Responsible Service of Gaming (RSG)

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Responsible Management of Licensed Venues (RMLV)

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Liquor Approved Manager Licence

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Current First Aid and CPR certificates

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Blue Card (or willingness to obtain)

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Current Police Check (or willingness to obtain)

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Why Join The Sunny Sports Club?

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Be part of one of Brisbane's fastest-growing community clubs, in a newly renovated, modern venue.

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Join a genuinely exciting time as we continue to build our reputation across Brisbane.

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Supportive leadership and team setting.

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- Staff meal discounts and complimentary coffee/soft drink.
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Be part of an organisation that genuinely values its people and community.

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📌 Duty Manager (Queensland)
🏢 Sunnybank Rugby Union Club
📍 Queensland