Job Description

As a Field Engineer, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers. You will also perform break fix/software installations and in warranty repairs for a large multinational vendor and receive access to their accredited training, so ideally you would have come from an IT background or have a positive understanding of IT concepts. This specific role is based in Sydney (Rhodes) supporting users across Australia.

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You will bring:

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Our preferred candidate will have proven experience in a hands-on IT technician role, with strong technical capability in supporting, troubleshooting, and maintaining client hardware and software environments.

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Successful candidates must demonstrate strong customer service focus, a can-do attitude and ability to build client relationships

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You will be a clear communicator, and have a demonstrated attention to detail, and ability to manage/follow processes

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Maintain a high degree of professionalism in actions, demeanor and dress

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Understanding of KPI's and Service level agreements

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Willingness to work flexible hours based on client requirements

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You will be successful in this role if you have:

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Experience in the following areas would be highly desirable:

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- Experience providing troubleshooting and accurately documenting all incidents & problems.
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- Working to achieve team-wide service levels for product support and issue resolution.
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- Offering an excellent level of customer service always.
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- Generally, 1-2years' experience in area of responsibility
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- Must be an Australian Citizen / PR holder
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📌 IT Support Technician (Break-Fix, Apple) (New South Wales)
🏢 Unisys
📍 New South Wales