Job Description

If you're an organised, people-focused skilled looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.

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About the Role

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We're looking for an experienced and motivated Practice Manager to join our leadership team and support the Senior Practice Manager in the day-to-day operations of our offices across South-East Queensland. This is a unique opportunity for an emerging leader who is ready to take the next step in their career. The role offers a structured leadership development , with the opportunity to step into the position of Senior Practice Manager during a planned 12-month maternity leave period. You will receive ongoing mentoring, support, and hands-on experience to develop your leadership, operational, and decision-making capabilities. You'll play a hands-on role across referral triage, NDIS funding verification, caseload allocation, service logistics, billing, stakeholder engagement, and property operations — working closely with Health Support Officers, clinicians, and external partners to keep services running smoothly and participants well supported. Responsibilities

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- Referral Triage & Caseload Allocation — Register, verify, and triage incoming referrals; allocate caseloads across programs balancing clinician capacity and participant needs
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- NDIS Funding Verification — Verify participant plan details, funding categories, plan management type, and available budgets prior to service commencement and at each plan renewal
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- Booking & Service Logistics — Oversee participant scheduling, monitor utilisation, manage cancellations, and contribute to workforce capacity forecasting
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- Billing & Aged Debt — Monitor funding utilisation alerts, resolve rejected NDIS claims, and follow up on aged debts with plan managers, NDIA, and participants
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- Multidisciplinary Program Support — Support teams across Care Services, Allied Health, Support Coordination, and PHN programs (including MHCCC/CPSP), ensuring coordinated service delivery
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- SIL Property & Care Home Operations — Coordinate SIL property set-ups, manage house accounts, consumables, and ensure properties are safe, compliant, and operationally ready
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- Team Support & Culture — Provide guidance and supervision to Health Support Officers, support onboarding, and contribute to a positive and collaborative workplace
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If you're an organised, people-focused professional looking to step into a leadership role within a purpose-driven organisation, we'd love to hear from you.

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About the Role

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We're looking for an experienced and motivated Practice Manager to join our leadership team and support the Senior Practice Manager in the day-to-day operations of our offices across South-East Queensland. This is a unique opportunity for an emerging leader who is ready to take the next step in their career. The role offers a structured leadership development , with the opportunity to step into the position of Senior Practice Manager during a planned 12-month maternity leave period. You will receive ongoing mentoring, support, and hands-on experience to develop your leadership, operational, and decision-making capabilities. You'll play a hands-on role across referral triage, NDIS funding verification, caseload allocation, service logistics, billing, stakeholder engagement, and property operations — working closely with Health Support Officers, clinicians, and external partners to keep services running smoothly and participants well supported. Responsibilities

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- Referral Triage & Caseload Allocation — Register, verify, and triage incoming referrals; allocate caseloads across programs balancing clinician capacity and participant needs
n
- NDIS Funding Verification — Verify participant plan details, funding categories, plan management type, and available budgets prior to service commencement and at each plan renewal
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- Booking & Service Logistics — Oversee participant scheduling, monitor utilisation, manage cancellations, and contribute to workforce capacity forecasting
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- Billing & Aged Debt — Monitor funding utilisation alerts,



resolve rejected NDIS claims, and follow up on aged debts with plan managers, NDIA, and participants
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- Multidisciplinary Program Support — Support teams across Care Services, Allied Health, Support Coordination, and PHN programs (including MHCCC/CPSP), ensuring coordinated service delivery
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- SIL Property & Care Home Operations — Coordinate SIL property set-ups, manage house accounts, consumables, and ensure properties are safe, compliant, and operationally ready
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- Team Support & Culture — Provide guidance and supervision to Health Support Officers, support onboarding, and contribute to a positive and collaborative workplace
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What we are looking for ?

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Experience & Qualifications

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- Experience in an administrative, coordination, or supervisory role within healthcare, disability, or community services
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- Qualification in practice management, health, or a related field (desirable)
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Skills & Capabilities

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- Understanding of mental health and disability services
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- Knowledge of NDIS funding, pricing, and claims processes
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- Familiarity with Medicare systems and their impact on service delivery
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- Strong organisational skills with the ability to manage competing priorities
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- Confident communicator with excellent stakeholder engagement skills
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- A natural problem solver who takes initiative and works well under pressure
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- Willingness and readiness to step into leadership responsibilities
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What does our client offer?

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- Competitive compensation — SCHADS Award Level 4.3 to Level 5.3, dependent on experience and qualifications
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- Meaningful work — Make a real difference in mental health and disability services every day
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- Career progression — A clear, supported pathway into Acting Practice Manager
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- Supportive environment — A collaborative team culture where your growth matters
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- Professional development — Ongoing leadership training and development opportunities
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📌 Practice Manager (Queensland)
🏢 Peregrine Partners
📍 Queensland