Job Description

Oxworks is Australia's largest privately owned manufacturer and distributor of quality fencing products with over 300 staff across 21 locations nationally. Operating for over 20 years, we continue to be a market leader in the industry.

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We are seeking a highly motivated person for a full-time customer service position in our Dandenong South branch operating 7am - 4pm Monday to Friday.

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The Role

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Reporting to the Branch Manager, the Sales Officer's primary focus is to:

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- Always provide exceptional customer service to the Oxworks' client base
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- Receive, interpret and satisfy all points of customer enquiry (retail, trade &walk-in;), providing quotes as required and ultimately converting these quotesprofessionally and efficiently into Sales Orders and ultimately Sales Invoices
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- Provide support to the branch network within the State through actioning overflow phone and email enquiry that an individual branch cannot service
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- Liaise with other branch and warehouse staff daily to achieve 100% DIFOT with each customer order as required
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- Effectively respond to customer issues and feedback resolving in the best interests ofOxworks
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- Develop sales opportunities by researching and identifying potential accounts
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- Promote a harmonious environment with company departments to foster a positive and can-do approach to servicing the needs of Oxworks customers above the needs of a single department or Branch
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- Source data on competitor activity, general market conditions, new product opportunities and general pricing movements in the market
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- Work to reinforce the company's Vision, Mission and Values
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In summary, the Sales Officer is a key person in the Oxworks sales operation and is the conduit between the customer and the manufacturing facility, focussing on 100% DIFOT on all orders.

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The Applicant

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The Ideal Candidate will have knowledge of and experience with:

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- Sales experience in a manufacturing industry (preferable)
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- Experience using MS Office, CRM software's and ERP systems (preferable)
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- High level of attention to detail
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- Demonstrated accountability and reliability
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Why Oxworks?

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PROUD TO BE AUSTRALIAN

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We are proudly Australian owned and operated, with a explicit vision, mission, and values that foster respect for people and a positive team culture.

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INVESTED IN THE FUTURE

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With heavy investment in the future, we boast industry-leading technology, tools and equipment.

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DRIVEN BY PEOPLE & PROCESS

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Driven by people and processes, our organisation focuses strongly on continuous improvement in all areas.

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LEARNING ORGANISATION

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As a learning organisation, we offer ongoing learning opportunities for everyone to promote growth and development.

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STABILITY

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Committed to providing long-term job security and growth opportunities, Oxworks is home to many employees with over 10 years of experience.

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Being a market leader, we have a loyal customer following due to our extensive product range, exceptional customer service, quality delivery and value.

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IS OXWORKS RIGHT FOR YOU?

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We are seeking reliable, motivated staff who take pride in their work. If you are looking for an opportunity to learn and grow in a challenging and rewarding environment, Oxworks is the perfect place for you!

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REWARDS & BENEFITS

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- Positive Team Culture
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- Career Development & Growth Opportunities
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- Discounts on Products & Retailers
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- Employee Assistance Program
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- Monthly Team Lunches
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- Traineeship & Apprenticeship Programs
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OXWORKS WILL NOT ACCEPT APPLICATIONS FROM AGENCIES FOR THIS POSITION.

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📌 Sales Officer (Victoria)
🏢 Oxworks
📍 Victoria