Job Description

Skidata is the global leader in Parking, People, and Mountain access. Based in our Port Melbourne Office we are looking for a motivated person to join our service team in the field.

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The key function of this role is to provide service to our various customers with both software and hardware support and maintenance of our systems. Break-fix repairs both in the field and remotely are key to the success of this role.

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As part of the role, you will be involved with our software suite, which includes creating virtual environments using Microsoft, ESX, and Linux tools. Programming and commissioning of field equipment across a range of sites.

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This role has growth opportunities within our Project and Solutions teams by providing support in the deployment of National projects. As well as the development of locally produced software.

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As part of the remuneration, the package includes an attractive base salary, fully serviced company vehicle, tools, mobile phone, and laptop.

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Key Responsibilities, Tasks, and Activities:

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- Ensure jobs are completed in Service Now in a timely manner.
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- Complete installation and commission paperwork.
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- Completion of warranty and repair spare parts paperwork.
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- Submit purchase requests for local parts.
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- Take responsibility for accurate record-keeping of parts in your possession.
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- Notify the manager of any key developments and potential faults.
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- Respond to manager requests in a timely manner.
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- Complete administrative tasks associated with After Hours and Callouts procedures.
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- Install and fit equipment.
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- Take and maintain all appropriate gear to sites.
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- Commission equipment (software and hardware).
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- Observe, test, and monitor equipment functioning.
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Skills & Knowledge:

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- High level of technical competence and interest in continuous improvement.
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- Experienced in operating systems (e.g. MS Windows server/client, Linux).
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- Experienced in computer networks (e.g. Ethernet, TCP/IP, firewalls).
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- Knowledge in virtualization technologies (e.g. VMWare).
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- Basic understanding of databases (e.g. MS SQL).
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- Basic electrical and electronic principles
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- Ability to work as part of a team or independently.
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- Desire to continuously learn and refine skills and train colleagues.
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- Commitment to customer service excellence.
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- Well organized and the ability to prioritize.
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- Knowledge of SKIDATA equipment an advantage or demonstrated ability to learn and become competent in highly technical products.
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- Experience with field support of electronic equipment, servers, networking and/or preventative maintenance of electronic equipment advantageous
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- Effective communication skills with all stakeholders
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📌 Field Service Technician (Victoria)
🏢 Skidata
📍 Victoria