Job Description

Independent Living Specialists – Mornington VIC

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Independent Living Specialists (ILS) is one ofthe largest healthcare equipment providers in Australia. With 60 showrooms, 15 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.

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A unique opportunity exists for a driven Full time Retail Assistant/Administrator to work at our Mornington Showroom. Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.

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Your "Recent" Day to Day:

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- Process and manage customer quotes, orders, rentals and hire contracts efficiently.
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- Coordinate and monitor product trials, ensuring a seamless customer experience.
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- Follow up funding approvals and manage open ATP quotes.
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- Monitor ATP open orders and provide regular updates to customers and stakeholders.
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- Act as a key point of contact for customers, delivering exceptional customer service across all interactions.
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- Respond to customer enquiries via phone and email, resolving issues in a timely and effective manner.
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- Identify customer needs and facilitate referrals to relevant internal departments where appropriate.
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- Utilize internal systems to log, update, track, close and archive customer requests.
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- Support showroom administration,



including stock replenishment and general operational tasks.
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- Build and maintain positive relationships with customers, healthcare professionals and local community stakeholders.
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- Represent ILS professionally within the local community and contribute to business growth opportunities.
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About You:

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- You are passionate about delivering exceptional customer service and creating positive customer experiences.
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- You have excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
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- You have a genuine desire to help others and make a meaningful difference in their lives.
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- You possess strong administration and organizational skills, with the ability to manage competing priorities effectively.
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- You are confident using computer systems and learning current technology; experience with SAP is advantageous.
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- You are a self-motivated and proactive problem solver who can work both independently and as part of a team.
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- You have strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
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- You hold, or are willing to obtain, an NDIS Worker Screening Check.
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- You have unrestricted working rights in Australia.
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What's In It For You:

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- Competitive remuneration
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- Company Paid Parental Leave
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- Birthday leave
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- One day volunteering leave
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- Employee benefits and rewards
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- Professional and supportive team environment
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- Ongoing extensive training and coaching
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ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia.

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📌 Retail Assistant / Administrator (Mornington)
🏢 Independent Living Specialists
📍 Mornington