Job Description

The Mower Supastore is the leading TORO and STIHL Outdoor Power Equipment destination in Southeast Queensland. We are a family owned and operated Sales and Service Centre providing products and services to Agricultural, Commercial, Industrial and Domestic customers throughout Queensland and Northern New South Wales.

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We are a business that truly values our Employees and business partners alike and have built a respectful, trustworthy and friendly reputation in the Outdoor Power Equipment industry.

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Job Summary:

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We have an exciting opportunity for an experienced Spare Parts Interpreter to join our much-valued team at our Brendale Supastore on the northside of Brisbane. As a Spare Parts Interpreter you will be the first point of contact for customers, ensuring their needs are met promptly and professionally. You will have very strong communication skills, a high level of accuracy and attention to detail, and the ability to read and understand technical drawings.

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Key Responsibilities:

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Assist customers (internal and external) in person, over the phone or via email.

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Use parts database, catalogues and supplier web portals to access technical drawings.

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Interpret customer needs and identify correct spare parts.

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Provide quotes, availability and lead times where required.

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Advise on compatible parts or alternatives if the original part is unavailable.

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Order parts from suppliers when not in stock.

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Maintain accurate customer information in company database.

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Co-ordinate customer deliveries and in-store collection of parts on order.

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Handle customer inquiries and complaints with professionalism and elevate when necessary.

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Perform administrative tasks as assigned.

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Ensure customer satisfaction by providing prompt, courteous, and knowledgeable assistance.

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Requirements:

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Experience as a Parts Interpreter or Trainee Spare Parts Interpreter.

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Good mechanical / technical knowledge.

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Robust computer skills and the ability to use point-of-sale systems, and Microsoft Office applications.

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Strong communication and interpersonal skills.

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Ability to multitask and work in a fast-paced environment.

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Excellent organisational and time management skills.

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📌 Spare Parts Interpreter (Eton)
🏢 The Mower Supastore
📍 Eton