Job Description

Confeeki Care is a family-owned NDIS provider delivering high-quality, person-centred supports across Supported Independent Living (SIL), Community Access and Short Term Accommodation (STA).

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At Confeeki Care, we believe exceptional support starts with exceptional people. We pride ourselves on building genuine relationships with the people we support, their families and our team while creating a workplace where people feel trusted, supported and empowered to grow.

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As we continue to expand, we're looking for an experienced Disability Services Team Leader who wants to make a genuine impact both on shift and behind the scenes.

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About Confeeki Care

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Confeeki Care is a family-owned NDIS provider delivering high-quality, person-centred supports across Supported Independent Living (SIL), Community Access and Short Term Accommodation (STA).

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At Confeeki Care, we believe exceptional support starts with exceptional people. We pride ourselves on building genuine relationships with the people we support, their families and our team while creating a workplace where people feel trusted, supported and empowered to grow.

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As we continue to expand, we're looking for an experienced Disability Services Team Leader who wants to make a genuine impact both on shift and behind the scenes.

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About the Role

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This is a unique prospect to combine hands-on disability support with leadership and coordination responsibilities.

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As a Disability Services Team Leader, you'll take ownership of the day-to-day coordination of supports for your allocated participants while continuing to provide direct support as part of your weekly roster.

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This is not a business management role. You'll work closely alongside the Directors, ensuring the day-to-day delivery of supports runs smoothly while leading your team, supporting staff, communicating with families and maintaining high service standards.

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The Directors remain responsible for compliance, employment matters, finance and strategic decision-making. Your role is to own the day-to-day operations of your allocated participants' supports and ensure everything runs as it should.

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This is a full-time salaried position (38 hours per week), combining leadership, administration and direct support.

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Additional support shifts outside your contracted roster are completely optional and paid separately at the applicable casual SCHADS Award rates.

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Key Responsibilities

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Leadership & Coordination

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- Coordinate the day-to-day delivery of supports for your allocated participants.
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- Lead, mentor and support your allocated team of Support Workers.
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- Build positive relationships with participants, families and allied health professionals.
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- Review shift notes and documentation to ensure they are completed accurately and on time.
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- Follow up incidents, actions and outstanding tasks.
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- Coordinate staffing requirements and assist with shift coverage where required.
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- Ensure participant homes remain organised, safe and operating effectively.
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- Coach and mentor staff to deliver high-quality supports.
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- Identify opportunities to improve service delivery.
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- Work collaboratively with the Directors to continually improve participant outcomes.
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Direct Support

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As part of your contracted roster you will also provide direct support including:

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- Personal care.
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- Community access.
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- Medication assistance.
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- Meal preparation.
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- Daily living support.
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- Transport to appointments and activities.
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- Skill development.
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- Supporting participants to achieve their individual goals.
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The Participants You'll Support

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Confeeki Care supports people with high and complex support needs.

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Some participants may display behaviours of concern including physical aggression, property damage, absconding and emotional dysregulation. Many participants have Behaviour Support Plans (BSPs) and authorised restrictive practices in place.

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We're looking for someone who is confident working with participants with complex behavioural support needs, can remain calm under pressure and is committed to delivering safe, person-centred supports.

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You'll receive comprehensive induction,



ongoing mentoring, access to Behaviour Support Plans and continuous support from the Directors and leadership team.

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About You

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You'll be someone who:

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- Leads by example.
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- Naturally takes ownership.
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- Builds genuine relationships.
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- Communicates openly and professionally.
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- Supports and mentors those around you.
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- Is organised, reliable and accountable.
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- Remains calm under pressure.
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- Enjoys balancing leadership responsibilities with hands-on participant support.
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Essential Requirements

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- Previous experience working within the disability sector.
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- Experience supporting participants with complex support needs and Behaviour Support Plans.
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- Current NDIS Worker Screening Check.
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- Current First Aid & CPR.
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- Current Australian Driver Licence.
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- Reliable vehicle.
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- Strong written and verbal communication skills.
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- Ability to confidently lead a team and manage competing priorities.
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What Matters Most

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At Confeeki Care, qualifications and experience are important, but they're not the only thing we're looking for.

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This role involves working closely with the Directors every day, so finding the right person is just as important as finding the right resume.

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We're looking for someone who:

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- Takes ownership.
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- Is accountable.
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- Has a positive attitude.
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- Communicates honestly.
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- Supports the people around them.
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- Wants to be part of building something they're proud of.
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We can teach our systems and processes.

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What we're really looking for is someone whose values align with ours and who genuinely cares about the people they support and the team they work alongside.

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What We Offer

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- Full-time salaried position (38 hours per week).
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- Additional optional support shifts paid separately at the applicable casual SCHADS Award rates.
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- A genuine leadership role with autonomy and support.
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- A balance of leadership, coordination and hands‐on participant support.
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- Ongoing mentoring from the Directors.
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- Career progression opportunities within a growing organisation.
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- A supportive, collaborative and close-knit team that values quality over quantity.
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📌 Disability Services Team Leader (Ryde)
🏢 Confeeki Care
📍 Ryde