Job Description

8d ago , from SEEK Grad Graduate Positions

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We are seeking a proactive and experienced Helpdesk Analyst to join one of Australia's leading Personal Injury Law Firms. This full-time role is split across our Sydney CBD and Parramatta offices, and offers a unique prospect to support our dynamic teams while advancing your career in IT support and administration within the legal industry.

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About the Role

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Reporting to the Head of IT, you will provide on-site and remote support across both locations, ensuring smooth day-to-day operations of our IT systems. Key responsibilities include:

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Delivering Level 1 and Level 2 helpdesk support for hardware, software, and network issues

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Escalate and liaise on support issues to external service providers

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Managing user accounts, permissions, and password resets via Active Directory

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Troubleshooting Windows/Parallels Microsoft 365, VPN, printers, and mobile devices

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Supporting meeting setups, including video conferencing and scheduling tools

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Documenting incidents, resolutions, and contributing to the IT knowledge base

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Performing general IT administration and compliance tasks as required

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Traveling between Sydney CBD and Parramatta offices as needed to provide hands-on support

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To Be Successful in This Role, You Will Have:

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Experience in a helpdesk or IT support role is a plus, but not essential

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Strong communication skills and a customer-focused mindset

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Proficiency in Microsoft Office Suite and Microsoft 365 administration

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Experience with Active Directory, remote support tools, and ticketing systems

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A proactive and solutions-focused attitude with a willingness to learn

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A professional and mature approach to work, with the ability to multitask in a fast-paced environment

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A valid driver's license or reliable transport for travel between offices

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Legal industry experience is a plus, but not essential

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Why Join Us?

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Be part of a respected and supportive legal team

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Work across two vibrant office locations

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Enjoy opportunities for professional development and career progression

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Make a meaningful impact in a firm that values innovation and excellence.

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📌 Helpdesk Analyst (New South Wales)
🏢 Acs Foundation
📍 New South Wales