Job Description

Enagic Australia is the Australian arm of a Japanese-owned, industry-leading company specialising in high-end water ionising machines. We are a passionate and close-knit team committed to delivering an outstanding experience for our customers and distributors.

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About Us

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Enagic Australia is the Australian arm of a Japanese-owned, industry-leading company specialising in high-end water ionising machines. We are a passionate and close-knit team committed to delivering an outstanding experience for our customers and distributors.

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About the Role

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This newly created position blends customer service with brand, content, and social media, and is ideal for a proactive, reliable individual who is equally passionate about delivering great customer service and bringing a creative, forward-thinking mindset to how we present ourselves to customers and distributors.

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This is an all-rounder role — the majority of your time will be spent supporting our customers across phone, email, and in-person enquiries, with the remainder spent on social media, content, events, and showroom presentation. No sales involved.

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Working hours: Shifts will fall within the window of Monday to Friday, 9:00 am to 5:30 pm. Saturday shifts (9:00 am to 5:00 pm) may also be required depending on business needs.

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Key Responsibilities

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Customer Service (approx. 60%)

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- Handle inbound customer enquiries via phone, email, and in person — primarily inbound with occasional outbound calls for promotions and product campaigns
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- Provide outstanding customer service to a high volume of enquiries
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- Respond to email enquiries accurately and in a timely manner
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- Assist the Customer Service Supervisor with day-to-day tasks and operations
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- Maintain accurate records of customer interactions
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- Process required documents for system changes and account amendments
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- Use internal systems including but not limited to SAP, Enagic System, HubSpot (call logs), and ticketing system for managing customer interactions
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- General upkeep and presentation of the showroom
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Brand & Content (approx. 40%)

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- Create engaging content for social media posts, videos, and distributor training materials — comfortable being on camera
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- Manage and grow our social media presence across Instagram, Facebook, and other platforms
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- Assist in updating and maintaining the company website
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- Create and schedule promotional emails via Mailchimp
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- Host Zoom training sessions regarding current campaigns
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- Maintain merchandising and product displays
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- Plan and coordinate events, including MC duties as needed
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What We Are Looking For

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- Previous customer service experience preferred
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- Strong written and verbal communication skills
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- Experience with Canva, Mailchimp, and video editing software
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- Ability to work independently while collaborating with internal teams
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- Keen eye for detail and excellent time management skills
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- Strong interest in social media platforms, with a genuine passion for brand and content creation
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- Positive, team-focused attitude with a willingness to learn
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- Ability to handle a high volume of enquiries in a fast-paced environment
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- Understanding of SEO would be a benefit
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- Passion for helping others
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- Reliable and punctual with a qualified presentation
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Why Join Us?

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- Supportive and friendly team environment
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- On-the-job training provided — no prior product knowledge required
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- Consistent casual roster with set days
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- Fun office environment
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- Conveniently located in Macquarie Park, Sydney
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Enagic Australia is an equal opportunity employer. We welcome applications from candidates of all backgrounds.

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📌 Customer Service & Brand Assistant (Ryde)
🏢 ENAGIC AUSTRALIA
📍 Ryde