Job Description

Concept Care Disability Solutions – Gregory Hills NSW

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At Concept Care Disability Solutions, we believe every person deserves the opportunity to live a meaningful and fulfilling life. We are a growing, values-driven organisation committed to providing exceptional, person-centred support to people living with disability across Sydney.

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Our team is passionate, collaborative, and dedicated to making a positive impact every day. We foster a workplace culture built on respect, accountability, innovation, and genuine care for both our participants and our employees.

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The Prospect

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We are seeking a motivated, organised, and proactiveBusiness Support Officer (BSO)to join our dynamic team in Gregory Hills.

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This is much more than an administrative position. As a key member of our operations team, you will play an important role in supporting service delivery, assisting leadership, coordinating projects, and ensuring the smooth day‐to‐day functioning of our organisation.

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If you enjoy variety, thrive in a fast‐paced environment, and take pride in delivering high-quality work, we'd love to hear from you.

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Key Responsibilities

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- Prepare and manage NDIS service agreements, referrals, and incident documentation
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- Coordinate operational projects, audits, and compliance activities
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- Liaise with participants, families, support coordinators, allied health professionals, and internal stakeholders
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- Maintain CRM systems, SharePoint, and organisational records to ensure compliance and audit readiness
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- Provide executive and administrative support, including diary and inbox management
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- Ensure timely and accurate completion of administrative tasks and reporting requirements
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- Identify opportunities for process improvement and contribute to operational efficiencies
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- Support business initiatives and projects as required
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About You

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You are a highly organised professional who enjoys working collaboratively while taking ownership of your responsibilities.

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To be successful in this role, you will have:

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- A minimum of 2 years' experiencein executive support, business administration, operations coordination, client services, or a similar role
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- Excellent organisational and time management skills
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- Strong communication and interpersonal skills
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- High attention to detail and accuracy
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- The ability to manage competing priorities in a busy environment
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- Confidence using Microsoft Office Suite, CRM systems, and digital platforms
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- Knowledge of the NDIS and disability sector
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Performance Expectations

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This role includes clear performance measures, including:

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- Appointments scheduled within 24 hours where applicable
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- High levels of documentation accuracy and compliance
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- Timely project and CRM updates
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- Stakeholder enquiries responded to within one business day
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- Continuous contribution to process improvement initiatives
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What We Offer

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- A supportive and collaborative team environment
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- Meaningful work that positively impacts the lives of people with disability
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- Opportunities for career development and career growth
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- A leadership team that values initiative, innovation, and continuous improvement
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- The chance to be part of a growing organisation with a strong reputation for quality support
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Diversity and Inclusion

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Concept Care Disability Solutions is committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered to succeed.

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We strongly encourage applications fromAboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and backgrounds.

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We recognise the unique strengths and perspectives that a diverse workforce brings and are committed to fostering a culturally safe and inclusive environment for both employees and participants.

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Please note:Applicants must have full working rights in Australia and be willing to obtain or hold a current NDIS Worker Screening Check and Working with Children Check (WWCC)

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📌 Business Support Officer (New South Wales)
🏢 Concept Care Disability Solutions
📍 New South Wales