Job Description

Join Australia's Leading 4WD Suspension Team!

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Love helping people? Thrive in a fast-paced environment? Ready to be part of an iconic Australian 4WD brand?

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If you're an organised, customer-focused professional who enjoys variety in your day, we'd love to hear from you.

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Thanks to continued growth, Superior Engineering is looking for a Customer Relations & Administration Officer to join our team at our modern, purpose-built headquarters in Burpengary, North Brisbane.

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About Us

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Superior Engineering is one of Australia's leading manufacturers and suppliers of premium 4WD suspension systems, accessories, and off-road performance products. Our products are trusted by thousands of 4WD enthusiasts across the country, and we're passionate about delivering exceptional quality, innovation, and customer service.

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As we continue to grow, we're looking for someone who shares our commitment to providing an outstanding experience for every customer.

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About the Role

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No two days are the same! As our Customer Relations & Administration Officer, you'll be the friendly voice and organised backbone that keeps our customers informed and our operations running smoothly.

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Your day-to-day will include:

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- Answering customer phone calls and email enquiries
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- Providing updates on orders and manufacturing progress
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- Processing purchase orders and administrative tasks
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- Liaising with suppliers and freight companies
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- Supporting our sales team
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- Helping deliver an exceptional customer experience from start to finish
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What We're Looking For

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You'll be someone who enjoys juggling multiple tasks, stays calm under pressure, and genuinely loves helping customers.

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- Intermediate Microsoft Word, Excel and Outlook skills
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- Excellent communication and customer service skills
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- Confidence speaking with customers over the phone and in person
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- Great organisational and time management skills
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- Ability to work in a fast-paced setting and multitask effectively
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Highly Regarded:

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- Knowledge of 4WD parts and accessories
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- Experience working in manufacturing or production environments
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- Understanding of manufacturing timelines and processes
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About You

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- At least 2 years' experience in a similar customer service or administration role
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- A genuine desire to go above and beyond for customers
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- The ability to learn new systems quickly (experience learning ERP/EMS systems is advantageous)
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- Your own reliable transport
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What's On Offer?

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- Modern, purpose-built headquarters
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- Permanent full-time position
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- Immediate start available (or negotiate a start date that suits)
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- Friendly, supportive team environment
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- Opportunity to grow with a respected Australian brand
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- Overtime opportunities with penalty rates
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Hours

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Monday to Friday: 7:00am – 4:30pm (some flexibility may be available for the right candidate).

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Optional Saturday work (8:00am – 12:00pm) is available when required and is paid at overtime rates.

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A six-month probation period applies (which may be extended if required).

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📌 Customer Relations and Admin Officer (Queensland)
🏢 Superior Engineering
📍 Queensland