Job Description

The Opportunity

n

We are seeking an empathetic and commercially minded Engagement Associate to join our ANZ team based in Sydney.

n

In this role, you will act as a trusted guide for prospective candidates considering cochlear implantation-providing personalised support, sharing insights, and building confidence throughout their journey from initial enquiry through to surgery.

n

This is a highly collaborative role where you will partner closely with Marketing, Sales, Clinical and Customer Service teams to deliver a seamless consumer experience and drive solid conversion outcomes.

n

By reaching out to consumers and offer them valuable insights through mentoring, you will play an important role in helping our customers to Hear now. And Always.

n

Please note: This is a 12 Month Maternity leave position until October 2027.

n

Consumer Engagement & Communication

n

n
- Manage and prioritise inbound and outbound consumer enquiries, delivering timely and personalised support
n
- Act as the primary contact for candidates via phone, email and events
n
- Guide candidates through the hearing implant journey with empathy, clarity and accurate information
n
- Build and maintain trusted relationships with consumers, clinicians, and the Cochlear recipient network
n
- Support and attend consumer and professional events to proactively engage and nurture candidates
n

n

Cross-functional Collaboration

n

n
- Partner closely with Marketing to optimise consumer engagement strategies and lead management
n
- Work with Sales and Clinical teams to connect candidates with appropriate programs and services
n
- Contribute to a consistent and high-quality candidate experience across all touchpoints
n

n

Data Tracking & Insights

n

n
- Track all consumer interactions using CRM and business systems
n
- Analyse lead flow,



conversion trends and engagement metrics to support market growth
n
- Identify emerging trends and provide recommendations to enhance performance
n

n

Follow-up & Candidate Experience

n

n
- Maintain rigorous follow-up on all consumer interactions, ensuring no opportunity is missed
n
- Deliver a high-touch, personalised experience that builds trust and confidence
n

n

Administrative Support

n

n
- Provide operational support to Marketing and Field teams
n
- Contribute to continuous improvement of processes and systems
n

n

About You

n

You are a strong communicator who thrives on building relationships and supporting people through important decisions. You bring both commercial acumen and emotional intelligence to every interaction.

n

Required Skills & Experience

n

n
- Proven experience (3+ years) in sales, preferably within healthcare or consumer-facing roles
n
- Strong influencing and persuasive communication skills (particularly over the phone)
n
- High emotional intelligence, with the ability to tailor communication to diverse audiences
n
- Excellent interpersonal skills and ability to build trust quickly
n
- Strong organisational skills with ability to manage multiple priorities and follow-ups
n
- Comfortable using CRM systems, databases, and digital tools
n
- Experience in patient support programs or consumer engagement roles
n
- Background in audiology, speech & language, or healthcare
n
- Personal connection to hearing loss or Cochlear products (advantageous but not essential)
n

n

Desirable

n

n
- Experience in patient support programs or consumer engagement roles
n
- Background in audiology, speech & language, or healthcare
n
- Personal connection to hearing loss or Cochlear products (advantageous but not essential)
n

n

Desired Skills and Experience

n

n
- Customer Service
n
- Sales
n
- Engagement Support
n
- Data Management
n

#J-18808-Ljbffr

📌 Engagement Associate (Ryde)
🏢 Cochlear
📍 Ryde