Job Description

Support and enable the Customer Research team to provide valuable customer research and insights
n enabling better decision making across the business. The key focus of the role is to support this
n team by managing all team administration and document control processes, as well as supporting the
n team's procurement and financial processes, which will contribute to the successful operation of the Customer
n Research team.

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This role will assist the team in providing a consistent and evidence-based view of customer needs and
n expectations by:

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- Working with and supporting the Customer Research team to select the most appropriate research and software partners for our diverse research needs.
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- Supporting the end-to-end procurement process including assisting to scope and evaluate RFIs and/or RFPs, writing procurement strategies, creating and maintaining contracts.
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- Working with various teams around the department to enable successful contract management eg Procurement, Finance and Legal.
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- Assistance with managing the Customer Research budget.
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- Liaising with suppliers regarding any contract/PO or invoicing queries or requirements.
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- Management of all research related documentation.
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- Management of the SWIM and Customer & Strategic Insights (CSI) IConnect information pages.
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To be considered for this role you will need to possess the following:

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- Tertiary qualifications in relevant discipline (such as business, procurement, project management) or experience deemed equivalent
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- Minimum 2 years relevant experience in a similar role.
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- Experience with MS office software, including MS Excel, Powerpoint, Word and Sharepoint.
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- Basic experience with Ariba/SAP Finance.
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- Knowledge of procurement and supplier management.
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- A strong team player with proven ability to work as part of a multi-disciplinary team across business units and divisions
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- Understanding of procurement techniques.
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- Demonstrated verbal communication skills and positive problem solving and liaison skills.
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- Ability to support and prioritise projects and work to tight deadlines.
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- Demonstrated experience in the provision of customer service.
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- Great attention to detail.
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📌 Customer Research Operations Officer (New South Wales)
🏢 NW Professional Services
📍 New South Wales