Job Description

The Mawson Club, a leading hospitality provider, is seeking a talented and dedicated Duty Manager to join our team in Canberra, ACT. As a Duty Manager, you will play a crucial role in ensuring the smooth and efficient operation of our prestigious club. This full-time position offers the opportunity to work in a dynamic and collaborative workplace, where you will be responsible for overseeing daily operations and contributing to the overall success of the organisation.

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What you'll be doing

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- Supervising and coordinating the work of front-of-house staff, ensuring exceptional customer service and a positive guest experience
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- Monitoring and responding to customer inquiries, complaints, and feedback, delivering prompt and effective resolutions
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- Ensuring compliance with all relevant health, safety, and licensing regulations
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- Assisting in the development and implementation of policies and procedures to enhance operational efficiency
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- Participating in the planning and execution of special events and functions
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- Providing leadership and guidance to the team, fostering a positive and collaborative work environment
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- Maintaining accurate records and reports on daily operations
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What we're looking for

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- Experience in a similar Duty Manager or supervisory role within the hospitality industry
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- Minimum 6-12 months of duty manager or supervisory experience in hospitality is required
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- Proven track record of successfully managing and leading a team in a fast-paced, customer-focused environment
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- Strong communication and interpersonal skills, with the ability to effectively liaise with customers, staff, and stakeholders
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- Excellent problem-solving and decision-making abilities, with a focus on providing exceptional customer service
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- Strong organisational and time management skills, with the ability to multitask and prioritize effectively
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- Thorough understanding of relevant health, safety, and licensing regulations within the hospitality industry
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- Passion for the hospitality industry and a commitment to delivering a high-quality guest experience
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- Australian work authorisation is required for this position
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What we offer

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- Competitive salary and advantages package
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- Ongoing training and development opportunities to support your professional growth
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- Flexible work arrangements and a supportive work-life balance
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- Opportunity to work in a dynamic and collaborative team environment
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📌 Duty Manager - Full Time (Canberra)
🏢 The Mawson Club
📍 Canberra