Job Description

About Think China

n

Think China is a Sydney-based marketing and business services agency specialising in helping global brands engage Chinese consumers across Australia, New Zealand and Asia-Pacific markets.

n

We partner with leading international organisations across education, travel, beauty, luxury and consumer sectors, providing local market expertise, operational support and project management services.

n

About The Role

n

Think China is seeking a commercially driven and hands‐on Retail Manager to support the Shiseido Travel Retail Oceania business.

n

The Successful Candidate Will Be Employed By Think China And Dedicated Exclusively To The Shiseido Travel Retail Oceania Account, Supporting a Portfolio Of World‐renowned Prestige Beauty And Fragrance Brands Including

n

n
- SHISEIDO
n
- Clé de Peau Beauté
n
- NARS
n
- ANESSA
n
- ISSEY MIYAKE
n
- Narciso Rodriguez
n

n

Based in Sydney, this role acts as the primary liaison between Shiseido Travel Retail Asia Pacific headquarters in Singapore and travel retail operators across Australia, Recent Zealand and Fiji.

n

The position offers a unique opportunity to work with globally recognised prestige brands while driving retail excellence, sales performance, field team engagement and commercial growth throughout the region.

n

Why Join This Opportunity?

n

n
- Work with one of the world's leading prestige beauty groups
n
- Manage a portfolio of internationally recognised beauty and fragrance brands
n
- Exposure to regional stakeholders across Asia Pacific
n
- Travel across Australia, New Zealand and Fiji
n
- High level of autonomy and ownership
n
- Opportunity to influence retail performance across a multi‐market region
n
- Dynamic role combining sales, operations, retail excellence and stakeholder management
n

n

Key Responsibilities

n

Sales Performance & Business Management

n

n




- Drive retail sales performance and achievement of sales targets across assigned travel retail locations
n
- Monitor, analyse and report sales performance, identifying risks and growth opportunities
n
- Develop action plans to improve retail sales performance, category competitiveness and commercial results
n
- Review customer trends, sales mix and promotional effectiveness to maximise commercial opportunities
n
- Monitor competitor activities and provide business recommendations
n
- Prepare regular sales reports, business reviews and retail performance updates
n

n

Retail Operations & Store Excellence

n

n
- Ensure all counters consistently meet brand standards in merchandising, visual presentation and retail execution
n
- Monitor stock levels, inventory movements and replenishment requirements
n
- Coordinate with Marketing, Supply Chain and Education teams to resolve operational issues
n
- Manage POSM, testers, GWPs, uniforms and retail support materials
n
- Maintain exceptional standards of retail excellence and brand image across all locations
n
- Build strong relationships with travel retail operators and airport partners
n

n

Team Leadership & Capability Development

n

n
- Support recruitment, onboarding and performance management of Beauty Advisors and retail field teams
n
- Partner with Education teams to identify capability gaps and support training initiatives
n
- Conduct regular field coaching and provide actionable feedback to improve service excellence and sales performance
n
- Foster a collaborative and high‐performance team culture aligned with brand values
n




- Support retailer recognition and incentive programs to drive Beauty Advisor engagement and retention
n

n

Stakeholder & Project Management

n

n
- Act as the key liaison between Shiseido Travel Retail Asia Pacific headquarters and local retail partners
n
- Collaborate with Marketing and Education teams to execute promotional campaigns, retail activations and events
n
- Support airport renovation projects, promotional spaces, pop‐up activations and other special initiatives
n
- Coordinate cross‐functional stakeholders to ensure successful project execution
n

n

Administration & Commercial Support

n

n
- Manage purchase orders and retail administration activities
n
- Coordinate POSM, tester, GWP and uniform ordering and distribution
n
- Maintain accurate Beauty Advisor and retail operational records
n
- Support commercial planning, sell‐in activities and pricing validation as required
n

n

About You

n

n
- Bachelor's degree or equivalent tertiary qualification
n
- Minimum 5 years' experience in retail, beauty, luxury, FMCG or travel retail industries
n
- Demonstrated success in driving sales performance across multiple retail locations
n
- Experience managing frontline retail teams, Beauty Advisors or field sales teams is highly regarded
n
- Strong commercial acumen with excellent analytical and problem‐solving skills
n
- Highly organised, detail‐oriented and capable of managing multiple priorities simultaneously
n
- Excellent communication, stakeholder management and relationship‐building skills
n
- Experience working with regional or international stakeholders is highly regarded
n
- Proficient in Microsoft Excel and PowerPoint
n
- Fluent English required; Mandarin language skills are advantageous
n
- Willingness to travel approximately 30% across Australia, New Zealand and Fiji
n

n

Salary

n

AUD 90,000 – 100,000 + Superannuation (negotiable based on experience and industry background)

#J-18808-Ljbffr

📌 [SYD] Retail Manager - Shiseido Travel Retail Oceania (Mandarin Required) (New South Wales)
🏢 THINK CHINA | Digital Marketing Consulting
📍 New South Wales