Job Description

Lead with purpose. Change Lives everyday

n

At Sylvanvale Limited, we're proud to support over 350 people with disability across Greater Sydney and the Blue Mountains. As one of Australia's leading not-for-profit providers, we empower individuals from diverse cultural backgrounds to live life on their terms and thrive in their communities.

n

Based on our 2026 Staff Engagement Survey results, Sylvanvale has been recognised as one of the winners of the Xref Engage Best Workplace Awards for 2026.

n

About the role

n

Reporting to the Executive Manager, Operations, the position provides leadership for a number of SIL homes in Western Sydney, supporting clients with complex and challenging behaviours as well as complex medical needs.

n

You will operationalise Sylvanvale's strategy to ensure high quality outcomes are achieved for the people we support, by developing and implementing plans and overseeing all operational activities to:

n

n
- Maximise the experience and outcomes of the people we support through a person centred, active support framework.
n
- Ensure a consistent, stable, competent and empowered workforce and a constructive culture.
n
- Motivate, coach and develop teams to work effectively in a customer centric environment.
n
- Maintain all quality standards to meet the expectations of the people we support.
n
- Ensure all service delivery is evidence formed.
n
- Effectively and efficiently resolve issues, building trust and confidence for the people we support.
n
- Implement performance monitoring, measurement and evaluation systems to demonstrate best practice.
n
- Identify,



mitigate and manage risk.
n
- Review data and reporting, analysing to proactively identify trends, opportunities and gaps.
n

n

About you

n

You are a leader of people and thrive on working in a fast-paced environment.You are an excellent communicator and lead for impact. You know how to influence others to achieve their potential, and you love solving problems. You have a passion for developing and supporting high-performing individuals and teams to achieve success. You see challenges as an chance for innovation and creativity.

n

n
- Minimum of 5 years' experience in a similar role.
n
- Tertiary qualification in disability, management or a related field.
n
- Demonstrated understanding of the NDIS Quality and Safeguarding Framework.
n
- Demonstrated understanding of the support needs of people with a disability and their carers/guardians and a commitment to customer-centred service delivery.
n
- Proven track record in building and maintaining highly effective teams.
n
- Flexibility to work outside of standard business hours to meet customer needs.
n
- Demonstrated budgeting skills and the capacity to interpret financial performance data.
n
- Ability to work independently,



organise competing priorities and work under pressure to meet deadlines.
n
- Robust interpersonal skills with the ability to build rapport and coordinate a diverse work team.
n
- Accurate report writing skills with the ability to produce quality reports and submissions.
n
- Demonstrated understanding of Work Health and Safety policy and risk management processes.
n
- Computer literate in Microsoft Teams, Office and Power BI.
n

n

Mandatory requirements for this role include, a current NSW Drivers Licence, a NDIS Worker Screening Check, a current First Aid Certificate and full Australian Work Rights. An offer will be made subject to a police clearance and a pre-employment medical.

n

Benefits of working with us

n

n
- 17.5% annual leave loading
n
- $15,900 of your annual salary tax free through generous not-for-profit salary packaging
n
- Access to package up to $2,650 for meal and entertainment expenses each FBT year
n
- Investment in ongoing training and development
n
- Free confidential counselling services for you and your family
n
- Leave each day, knowing you have supported people with disability to live their best lives
n
- Belong to one of Australia's largest not-for-profit disability service providers
n

n

Apply

n

If you have a passion for quality customer service, a drive to succeed and meet the above requirements, we look forward to receiving your application.

n

Please note; only successfully shortlisted canidates will be contacted. INterviews will be arranged prior to the closing date of this advert, don't hesitate to apply!

#J-18808-Ljbffr

📌 Regional Manager (New South Wales)
🏢 Sylvanvale
📍 New South Wales