Job Description

Home Care Experts is a registered NDIS provider delivering services across the Greater Melbourne region and beyond. Since our inception in 2021, we have been able to establish ourselves as a credible and responsible service provider specialising in deliveringuninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a dynamic and passionate services manager to independently manage the support delivery of our participants.

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About You

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As an experienced Services Manager, you will possess the following:

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- Extensive understanding of NDIS Regulatory Framework
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- A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector
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Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants.

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Ability to work efficiently in a highly demanding and energetic environment, a highly decentralised care delivery setting with high risk and responsibilities.

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Duties & Responsibilities

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- Professionally deliver the duties as prescribed in the participant's care plan
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- Always abide by the NDIS Code of Conduct
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Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:

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- Managing the delivery of services to ensure participant goals and company objectives are achieved
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- Facilitating the seamless onboarding of clients
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- Preparation and authorisation of care plans and related documents
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- Coordinating and communicating with clients, family, support network and other stakeholders
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- Escalating important issues to the Directors
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- Ensuring NDIS compliance in all aspects of participant's support
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- Actively participate in internal and external audits and other quality improvement activities
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- Actively participate in expos or other activities
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- Developing policies to ensure high-quality care and compliance
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- Monitoring support workers
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- Conduct routine client visits and ensure their wellbeing
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- Ensuring client documents are up to date and audit-ready
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- Supervising and guiding Client liaison officer
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- Coordinating with admin/rostering team
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- Conducting risk assessments and implementation of risk mitigation plans
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- Closely following up the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.
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Qualifications

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Associate's degree or equivalent experience

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3+ years' of experience either in similar field

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Excellent written and verbal communication skills

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Other Checks

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- Valid police check—less than 12 months old.
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- Valid Working with Children Check
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📌 NDIS Services Manager (Fixed Contract) (Williamstown)
🏢 Home Care Experts
📍 Williamstown