Job Description

Experienced Case Manager, Workers Compensation

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27d ago , from Employers Mutual Management Pty Ltd

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EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

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THE OPPORTUNITY

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As part of our diverse team based across Sydney, Parramatta or Newcastle, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

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As our team continues to grow, we have positions available in our claims teams where you will manage a portfolio of workers compensation claims, your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work. This will be a full time, permanent position based in the Sydney, Parramatta or Newcastle offices with flexibility to work from home up to 3 days per week after induction training is completed.

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YOUR RESPONSIBILITIES

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- Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
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- Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
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- Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
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- Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
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- Conduct claims reviews,



case conferences or face to face meetings with clients as required.
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ABOUT YOU

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- Previous or current Victorian Workers Compensation scheme experience or injury management background
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- Previous experience working in a fast-paced, high-pressure environment with competing priorities.
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- Strong PC skills with the ability to quickly pick up new systems and processes
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- Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
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- Empathetic, resilient and solutions-focused when managing complex or sensitive situations
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- Proactive, self-motivated and able to think creatively to overcome challenges
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- High attention to detail, with strong organisational and time management skills
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WHAT WE OFFER

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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EML provides career opportunities and great employee benefits, including:

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- A diverse and cooperative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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📌 Experienced Case Manager, Workers Compensation (New South Wales)
🏢 EML Group
📍 New South Wales