Job Description

Who We Are

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Restoke is restaurant intelligence, the operating brain for back-of-house. Our AI helps venues control costs, automate ordering, track live inventory, manage recipes, run tasks, and pay suppliers, all with clear, data-driven decisions. We are a global company with offices in Australia and the USA, serving venues across APAC and North America.

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About The Role

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You will own activation, adoption, and long-term success for a portfolio of venues. This is product-led customer success, you design repeatable playbooks, in-product guides, and moments that delight. Success looks like: fast activation, short time to first value, deep feature adoption, high net retention, healthy expansion, strong NPS.

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What You'll Do

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- Onboard and activate: build smooth journeys with in-app checklists, group sessions, and focused 1:1s when needed.
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- Drive adoption: use health scores and cohort insights to nudge the right actions, unlock value feature by feature.
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- Grow accounts: run value reviews, share ROI wins, introduce modules that help customers hit their goals.
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- Champion the customer: turn feedback into improvements, partner with Product on guides, help centre content, and smart prompts.
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- Upgrade the engine:



refine playbooks, automate steps, keep the experience efficient and human.
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- Operate with great tools: HubSpot, Intercom, Mixpanel, Gong, Monday.com, Zoom.
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What You Bring

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- 2 to 4 years in Customer Success or Onboarding at a SaaS company, hospitality background is a plus.
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- Explicit communicator who builds trust quickly, great on Zoom and in venue.
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- Comfortable with data, you translate dashboards into next steps.
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- Ownership mindset, proactive, collaborative, you make things better every week.
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- Thrive in a growing team, you enjoy building systems that scale.
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Nice to have

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- POS or payments exposure, inventory or recipe costing familiarity
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- Basic SQL or strong spreadsheet skills
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- Experience with PLG motions and health scoring
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Why you'll want in

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- Join a category creator, help define restaurant intelligence.
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- Competitive salary, ESOP, real growth path to Senior CSM and beyond.
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- Hybrid flexibility, strong team culture, work with leading venues in Australia and the USA.
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- Build measurable impact that operators feel every service.
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📌 Customer Success Manager (Victoria)
🏢 Restoke.ai
📍 Victoria