Job Description

Office Administrator / Customer Service Coordinator

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Office Administrator / Customer Service Coordinator

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Easy Site Solutions (Trading as "Serious")

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About the Role

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Easy Site Solutions ("Serious") is seeking a friendly, professional, and highly organised Office Administrator / Customer Service Coordinator to join our team in Yatala. This role is ideal for someone who enjoys being the first point of contact for customers and thrives in a fast-paced environment.

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With a strong focus on customer service, answering phones, and coordinating customer enquiries, you will play a key role in ensuring our clients receive exceptional service while supporting the day-to-day administrative operations of the business.

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Key Responsibilities

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Customer Service & Reception

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Act as the first point of contact for customers via phone, email, and in person.

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Answer and direct incoming phone calls professionally and efficiently.

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Respond to customer enquiries and provide accurate information in a timely manner.

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Coordinate and process new booking requests.

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Build and maintain positive relationships with customers and stakeholders.

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Manage customer concerns and escalate issues where required.

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Deliver a positive customer experience with every interaction.

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Administration & Office Support

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Perform a wide range of administrative duties including data entry, filing, and document management.

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Maintain accurate company records and databases.

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Manage incoming and outgoing correspondence.

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Prepare and process documentation as required.

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Support management and team members with general administrative tasks.

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Assist with special projects and ad-hoc duties.

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Generate and manage customer invoices.

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Assist with end-of-month reconciliations.

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Maintain accurate financial records and documentation.

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About You

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To be successful in this role, you will have:

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Previous experience in a customer service, reception, office administration, or similar role.

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Exceptional telephone manner and communication skills.

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Strong customer service skills and a genuine desire to help people.

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Excellent organisational and time‐management abilities.

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The ability to multitask and remain calm under pressure.

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High attention to detail and accuracy.

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Experience with invoicing, bookkeeping, or accounts administration (preferred).

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Proficiency in Microsoft Office Suite and other business software.

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A positive attitude, robust work ethic, and willingness to be part of a collaborative team.

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What We Offer

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At Easy Site Solutions ("Serious"), we value our people and are committed to creating a positive and supportive workplace. In return, we offer:

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Competitive salary package of $60,000 - $70,000 per year.

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Ongoing training and professional development opportunities.

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Supportive and collaborative team environment.

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Variety in your day-to-day responsibilities.

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Opportunity to make a real impact on customer satisfaction and business success.

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Fun and friendly company culture.

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Join Our Team

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Inclusive Employment Statement

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Serious is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strongly encourage Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and other under‐represent‐ed groups to apply.

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📌 Office Administrator / Customer Service Coordinator (City of Gold Coast)
🏢 Easy Site Solutions
📍 City of Gold Coast