Job Description

As Australia's largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide creative, and tailored fleet management and leasing solutions to a broad range of clients nationally.

n

Our team of industry professionals play a fundamental part in this journey, and we are actively looking for dynamic and motivated individuals to join the "Fleetcare Family."

n

ABOUT THE ROLE

n

We are seeking an experienced and ambitious leader to join our Novated Leasing business.

n

Reporting to the General Manager Novated, you will lead multiple operational teams responsible for delivering exceptional customer experiences, effective settlements and vehicle deliveries, and outstanding client account management outcomes.

n

This varied role will see you:

n

n
- Lead and developahigh-performing operational team across multiple functions.
n
- Drive service excellence and customer satisfaction outcomes.
n
- Manage operational performance, workloads, resourcing and team capability.
n
- Partner with clients, dealerships, financiers and internal stakeholders to achieve exceptional outcomes.
n
- Act as the escalation point for complex customer and operational matters.
n
- Identify and implement process improvements that enhance efficiency, quality and customer experience.
n
- Use data and insights to monitor performance and drive continuous improvement.
n
- Build a culture of accountability, collaboration and customer focus.
n

n

ABOUT YOU

n

This is an exciting opportunity for a current Team Leader or Senior Leader working within Novated Lease Operations, Customer/Account Management, Delivery, Settlements, Implementations or Client Services who is looking to step into a broader operational leadership role.

n





To be considered you will ideally have:

n

n
- Experience within the Novated Leasing, Salary Packaging, Automotive Finance or relatedindustries,
n
- Demonstrated experience leadingcustomer-facing operational teams andcustomer lifecycle management.
n
- A passion for coaching and helping people succeed.
n
- Excellent stakeholder management and communication skills.
n
- A commercial mindset with the ability to analyse performance and identify opportunities for improvement.
n
- Experience managing customer escalations and delivering positive outcomes.
n
- A proactive and solutions-focused approach
n

n

Whilst not essential, the following will also be highly regarded:

n

n
- Experience leading vehicle delivery, settlement or implementation teams.
n
- Knowledge of FBT and novated lease account administration.
n
- Experience with lease reconciliations, deficit recovery and end-of-lease transactions.
n
- Finance, accounting or related qualifications.
n

n

WHAT WE OFFER

n

At Fleetcare, our people are at the heart of our success. We are committed to building a workplace where talented individuals can grow their careers, contribute ideas and make a meaningful impact.

n

We offer:

n

n
- Generous rewards and advantages, novated leasing, birthday perks and more
n
- A collaborative and supportive leadership team
n
- Career growth and development opportunities
n
- A values-driven culture built on integrity, accountability, respect, customer focus and excellence
n
- Modern offices and a team that genuinely enjoys working together
n

n

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

n

Note: Shortlisted candidates will be required to undergo pre-employment background checks

#J-18808-Ljbffr

📌 Customer Operations Manager - Novated (Geehi)
🏢 Fleetcare
📍 Geehi