Job Description

Are you ready to join one of Australia's most innovative automotive manufacturers? Do you thrive in a fast-paced, dynamic environment where your contributions have a real impact? If so we have an exciting opportunity for you!

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About GWM Australia:

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Located in Hamilton, QLD, GWM is at the forefront of Australia's automotive market, bringing innovative, high-quality vehicles to customers across the country. From our popular Haval & Tank SUVs to the rugged Cannon Ute and cutting-edge Ora EV, we are redefining the driving experience.

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With ambitious growth plans and a commitment to excellence, GWM is the place to accelerate your career and make a real impact.

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Why Join Us?

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A dynamic, fast-paced workplace where your contributions are valued

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A solid work-life balance, including work-from-home flexibility

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A culture driven by innovation, collaboration, and success

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Opportunities for career growth and professional development

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Access to 24/7 counselling services for you and your family

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12 weeks paid parental leave for primary care givers and 6 weeks for secondary care givers

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Access to family lease vehicle program

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A fully maintained vehicle

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About the Role:

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Reporting to the Senior Regional Service Manager, Northern Region, the Regional Service Manager (RSM) has become available due to an internal promotion. The RSM plays a critical role in enhancing the aftersales performance of the dealer network by driving business improvements and providing expert technical support. This includes visiting dealerships to perform the following:

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Act as the primary point of contact for all service-related issues within the assigned region.

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Collaborate with dealership service teams to develop and implement strategies that improve service quality, efficiency, and customer satisfaction.

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Monitor dealer service operations and provide feedback, guidance, and support to ensure adherence to GWM policies and standards

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Assess the technical training needs of dealer service teams and coordinate with the national training department to deliver comprehensive programs

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Analyse key performance indicators (KPIs) such as First-Time Fix Rate, Warranty Repair Efficiency, Customer Satisfaction Index (CSI), and Technician Productivity

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Provide direct support to dealership technicians for technical bulletins, campaign information, complex diagnostics and repair issues.

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Actively engage with dealership service teams to resolve escalated customer complaints and enhance the overall service experience.

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Skills and Experience:

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Bachelor's degree in Automotive Engineering, Mechanical Engineering, or a related field; or equivalent experience in the automotive industry.

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Minimum of 7 years of experience in automotive service management, including at least 3 years in a regional or multi-location role, preferably with an OEM or large dealer group.

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Strong technical background with experience in automotive diagnostics and repair. ASE Master Technician Certification or equivalent is a plus.

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Proven ability to lead, coach, and influence dealership service teams to achieve performance targets.

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Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from stakeholders.

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Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions.

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Willingness to travel extensively within the assigned region

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JOIN OUR RAPIDLY GROWING TEAM

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Become a vital part of a dynamic team representing one of Australia's fastest-growing automotive brands!

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If you're ready to embark on a rewarding journey with us, APPLY NOW!

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📌 Regional Service Manager (Queensland)
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