Job Description

Job Title

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Lead Cloud Solutions Consultant

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Concentrix is looking for a Lead Cloud Solutions Consultant to join our ANZ Cloud and Customer Experience practice.

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This is a senior, client-facing role. You will be the senior technical voice on your engagement — running discovery with business and IT stakeholders, owning the architecture, making the trade-off calls, and leading a small squad of mid to senior consultants who build it. You will be accountable for the technical outcome, not just your own contribution to it.

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Our work spans cloud modernisation, data and analytics, and customer experience platforms on AWS, including a growing book of Amazon Connect and CCaaS delivery. Deep Amazon Connect experience is a real differentiator here, but it is not a prerequisite — strong AWS architects who want to build that specialism with us are encouraged to apply.

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This role suits someone who has outgrown pure engineering and wants the harder problem: shaping what gets built, defending that position in front of a client, and lifting the capability of the people around them.

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What You Will Do

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- Lead discovery with business, operations, and IT stakeholders, and translate what you hear into architecture that stands up commercially and technically.
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- Own the end-to-end solution design — architecture, integration patterns, data flows, security posture, and non-functional requirements — and act as design authority for the engagement.
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- Lead a squad of mid to senior consultants: set technical direction, allocate work, unblock people, and hold the quality bar.
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- Stay hands-on. You will still write code, build reference implementations, and prove out the hard parts yourself.
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- Lead migrations to AWS, including contact centre migrations from platforms such as Genesys, Avaya, NICE, and Cisco to Amazon Connect — gap analysis, cutover, and rollback planning.
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- Design data and AI-enabled capability using Glue, Athena, QuickSight, Amazon Bedrock, and Amazon Connect AI agents — with the guardrails that make it safe in production.
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- Mentor your squad and build reusable IP — reference architectures, accelerators, and patterns that make the next engagement faster than the last.
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- Support pre-sales occasionally — shaping solutions and estimates for new opportunities. This is a delivery-led role, not a pre-sales one.
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What You Will Bring

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- 8+ years in cloud engineering, architecture, or technical consulting, including significant time in a consulting, systems integrator, or partner environment.
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- Demonstrated ownership of end-to-end AWS solution design for enterprise clients — not just contributing to someone else's architecture.
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- Technical leadership of a delivery team or squad, including mentoring and quality accountability.
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- Deep AWS platform knowledge across compute, containers, serverless, storage, networking, and data services.
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- Strong development capability in Python and/or TypeScript, plus infrastructure as code (CloudFormation, CDK, or Terraform) and CI/CD.
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- Security and compliance literacy and experience delivering in regulated environments such as financial services, superannuation, health, or government.
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- Excellent communication. You can hold a room, write a design document people actually read, and disagree with a client without damaging the relationship.
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- AWS Professional-level certification (Solutions Architect or DevOps Engineer),



or equivalent demonstrated depth.
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- Australian work rights and the ability to obtain a police check.
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Highly regarded

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- Amazon Connect delivery experience — contact flows, routing and queue architecture, Lambda integrations, Contact Lens, outbound campaigns.
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- Contact centre domain knowledge — IVR, ACD, routing, workforce management, quality management.
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- Generative AI delivery experience — Amazon Bedrock, RAG, agentic patterns, evaluation, and guardrails.
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- CRM and enterprise integration — Salesforce, Dynamics 365, ServiceNow, or Zendesk.
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- Telephony and networking fundamentals, and compliance experience with PCI DSS, APRA CPS 234, or the Australian Privacy Principles.
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What We Offer

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- Genuine technical ownership of a major client engagement, with the autonomy to make the calls.
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- A funded certification and training pathway, including AWS certification and re:Invent opportunities.
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- Flexible hybrid working from our Sydney office.
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- A explicit path to Principal Consultant or Solution Architecture leadership.
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About Concentrix

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We are the experience design and engineering team of Concentrix, a global technology and services leader, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering, and systems integration. We recruit the best people and work in small, senior project teams — which is why our clients keep bringing us their hardest problems rather than their easiest ones.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate based based on race, religion, nationality, gender, sexual orientation, age, or disability status.

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We know strong candidates often do not meet every listed criterion. If you meet most of the essentials and the role interests you,

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📌 Lead Cloud Solutions Consultant (Victoria)
🏢 Concentrix
📍 Victoria