Job Description

Please notethat rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster:

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As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We'vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

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What we do has real impact at all stages of peoples' lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou'll positivelyimpactour customers'lives, andbe there for them when they need us.

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See yourself in our team

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As the Customer Banking Specialist in ourPrahran Branchyou'll:

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Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

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Support customers with enquiries, maintenance on accounts andprocess applications for credit products

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Complete Financial Health Checks to assess customers' financial needs andidentifyany changes

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Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

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Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

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We're interested in hearing from people who have

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Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

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Excellent communication skills & the ability to articulate financial terms ina transparent way

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The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do

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Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

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A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

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Aboriginal &/or Torres Strait Islander people encouraged to apply

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📌 Customer Banking Specialist - Prahran (Victoria)
🏢 Commbank
📍 Victoria