Job Description

Esperance Hope Island is a premium waterfront retirement community where people, place, and comfort are at the heart of everything we do. Located in the heart of the Gold Coast, Esperance offers a vibrant and enriching lifestyle, setting a new benchmark in contemporary retirement living. Every aspect of the community has been thoughtfully designed with seniors in mind, combining luxury, connection, and wellbeing.

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As we prepare for the upcoming launch of Stage 3 of this exciting development, we are seeking to further strengthen our team with the appointment of an Assistant Village Manager. This is a unique opportunity to play a key role in supporting the continued growth and success of a thriving and agile community.

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About the Role

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As an integral member of our village team, you'll play a key role in fostering a positive resident experience, supporting team operations, and ensuring that Esperance's high standards of service and care are maintained.

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Key Responsibilities

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Resident Relations

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Build strong, respectful relationships with residents, promoting a welcoming and positive environment.

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Support lifestyle programs and resident services, prioritizing independence, privacy, and dignity.

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Coordinate resident move-in procedures,



including suitability assessments for new residents.

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Collaborate on regular communications to residents, including monthly newsletters and notices.

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Engage in continuous improvement efforts to enhance our resident experience.

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Operations Support

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Assist the Village Manager with daily reporting and operational support, managing the village in their absence.

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Oversee the maintenance and presentation of buildings, gardens, and grounds to ensure safety and comfort.

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Manage stock control, ordering, and food safety standards for the café, bar and other amenities.

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Ensure that supplier and contractor performance meets Esperance's high standards.

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Sales and Community Engagement

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Handle initial sales inquiries in the absence of the Sales Manager and conduct tours for prospective residents and families as needed.

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Liaise with Resident Committees and attend committee meetings when required.

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Staff Management

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Support the recruitment, induction, and training of village staff.

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Oversee rostering and scheduling in line with budget and service requirements.

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Organize and evaluate training programs, maintaining accurate records to ensure compliance with policies.

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📌 Assistant Village Manager (City of Gold Coast)
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📍 City of Gold Coast