At Life-Space Group, it's our mission to make the latest scientific advances in the microbiome available to all and lead the way in Paediatric supplementation. Our hero brand, Life-Space, is a leader in the global probiotic industry. Launched in 2012, Life-Space is passionate about unlocking the possibilities of the microbiome and empowering people of all ages to sustain and achieve long-term health.
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We are looking for an Order Fulfillment Coordinator to join our Supply Chain team, based at our head office in Clayton. This role plays a critical part in managing the end-to-end customer order process, ensuring orders are processed accurately, delivered on time and aligned with our commitment to service excellence.
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The Order Fulfillment Coordinator is responsible for providing prompt and efficient service from order receipt through to invoicing and delivery. This role will require 5-days per week on-site.
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Key outcomes of the role include:
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Manage high volumes of customer orders via phone, email and EDI, ensuring accurate and timely processing.
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Process orders and backorders in NetSuite/SAP for wholesalers, suppliers and direct customers.
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Provide order confirmations within 5 business days and issue invoices promptly, proactively communicating any supply issues.
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Monitor and report on daily backorders and open orders, working with customers and the Supply Chain Manager to resolve overdue stock.
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Maintain accurate customer master data, update inventory returns and ensure system data integrity.
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Manage the SPS EDI portal and collaborate with Sales,
IT and Finance to resolve automated order and invoicing issues.
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Handle credit memos, customer complaints and conflict resolution, ensuring timely and professional outcomes.
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Liaise with Dispatch and Sales on order priorities and contribute to continuous improvement of DIFOT and service performance.
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To be successful, you will have:
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2+ years' proven track record working in an order processing environment with an understanding of logistics / inventory control / warehouse environment
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Familiarity with CRM and KAM systems and practices
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Requirement for Mandarin Chinese skills (spoken and written).
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Strong analytical and problem-solving skills with high attention to detail.
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Excellent communication and interpersonal skills to engage effectively with internal and external stakeholders.
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Ability to manage competing priorities in a rapid-paced environment with a continuous improvement mindset.
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What we offer:
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The opportunity of working for a well-established, energized, and rapidly growing organisation.
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Range of competitive employee benefits including a paid parental leave program for Primary and Secondary caregivers.