Job Description

Overview

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A fast-growing Australian SaaS company is expanding its customer delivery function and is looking for a hands‐on Delivery Manager to lead complex platform implementation projects for enterprise customers.

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The business provides a highly configurable software platform for the payments and finance sector. This is a strong opportunity for someone who enjoys owning delivery outcomes in a software setting where the work is detailed, client‐facing and genuinely business‐critical.

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This is not a people‐leadership role, but it will suit someone who can confidently lead cross‐functional teams, manage senior stakeholders and bring structure to complex delivery.

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Key Responsibilities

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- Own end‐to‐end delivery of customer implementation projects across a complex SaaS/platform environment.
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- Manage project plans, milestones, risks, issues, assumptions and dependencies.
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- Lead delivery governance, stakeholder reporting and regular customer updates.
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- Coordinate internal teams across configuration, data, integrations, testing, release and go‐live readiness.
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- Manage scope, priorities, delivery trade‐offs and change requests.
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- Build trusted relationships with customer stakeholders and internal delivery teams.
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- Identify delivery risks early and drive practical resolution.
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- Support UAT, release planning, go‐live and post‐go‐live transition.
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- Ensure customer expectations are managed clearly and commercially.




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- Work closely with the Delivery Manager Lead to improve delivery consistency and project outcomes.
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About You

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You will likely have experience as a Delivery Manager, Project Manager, Implementation Manager, Technical Project Manager or Senior Implementation Consultant within software, SaaS, consulting, payments, fintech or enterprise technology delivery.

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You do not need to be deeply technical, but you should be comfortable working with technical teams and understanding delivery dependencies across configuration, APIs, integrations, data, testing and release management.

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Key Skills and Experience

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- Experience delivering software, SaaS, platform or technology implementation.
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- Confidence managing project governance, risks, issues and dependencies.
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- Experience working with technical, product, BA, QA or implementation teams.
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- Commercial awareness across scope, budgets, change requests or delivery trade‐offs.
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- Strong communication skills and the ability to create clarity in complex environments.
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- A hands‐on delivery style, with strong attention to detail.
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- Comfort working in a fast‐moving, growing software business.
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Highly Valued Experience

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- Payments and financial services or regulated industry experience.
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- Experience with complex platform configuration, data migration, APIs or integrations.
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📌 Delivery Manager (New South Wales)
🏢 White Bay
📍 New South Wales