XPT Software Australia Pty Ltd | Contract

Servicenow Architect-ITOM

Melbourne/Sydney/Brisbane/Perth, Australia | Posted on 08/19/2026

- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

- We have 120+technocrats in Australia working at our clientlocations.

- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

ServiceNow ITOM Architect

Key Responsibilities

- Lead the architecture, design, and implementationof enterprise-scale ServiceNow ITOM solutions, including Discovery,Service Mapping, Event Management, Cloud Discovery, AIOps, and CMDB.

- Collaborate with business stakeholders,infrastructure teams, cloud teams, network teams, application owners, andoperations leaders to define the ITOM roadmap and target-statearchitecture.

- Conduct architecture workshops to understandcurrent-state processes, technology landscape, operational challenges, andfuture business requirements.

- Define and maintain the CMDB architecture,including CI classes, data models, relationship frameworks, identificationand reconciliation rules (IRE), governance standards, and alignment with CommonService Data Model (CSDM).

- Design scalable and sustainable ITOM solutions thatsupport digital transformation, operational resilience, and servicevisibility across hybrid environments.

- Provide architectural guidance for Discovery andService Mapping implementations across on-premises, cloud, containerized,and multi-cloud infrastructures.

- Establish architecture standards, designprinciples,



and governance models for ServiceNow ITOM deployments andintegrations.

- Define enterprise integration architecture betweenServiceNow and monitoring, observability, and management tools such as Splunk,SolarWinds, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch,LogicMonitor, and other third-party platforms.

- Drive Event Management and AIOps strategy,including event ingestion, normalization, correlation, alert intelligence,noise reduction, root cause analysis, and automated remediationframeworks.

- Partner with Enterprise Architects and PlatformArchitects to ensure alignment with broader IT, cloud, security, andoperational strategies.

- Review and approve technical designs, data models,integration patterns, and implementation approaches to ensure adherence toarchitecture standards and best practices.

- Provide leadership in complex technicaldiscussions, solution design reviews, risk assessments, and architecturegovernance forums.

- Define automation opportunities leveragingServiceNow workflows, orchestration, integration technologies, andAI-driven operations capabilities.

- Lead platform scalability, performance, security,and operational readiness assessments for ITOM implementations.

- Establish CMDB governance frameworks, data qualitycontrols, compliance standards, and continuous improvement initiatives.

- Mentor solution architects, business analysts,developers, and implementation teams on ITOM architecture best practices.

- Support program planning, estimation, architecturedocumentation, and stakeholder presentations for executive and technicalaudiences.

Provide strategic recommendations to improve infrastructurevisibility, service mapping accuracy, operational efficiency, and IT servicehealth monitoring

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📌 Servicenow Architect-ITOM (Queensland)
🏢 Xpt Software Australia
📍 Queensland