Job Description

Full time

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Hybrid

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7d ago , from Illawarra Mercury Job Board

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The ICT Helpdesk Administrator provides responsive technical support to employees across RDN, ensuring reliable and secure technology services that enable our teams to deliver meaningful outcomes for under-resourced communities. Working as part of the ICT team, you'll troubleshoot technical issues, support Microsoft 365 and workplace technologies, and contribute to the continuous improvement of our ICT services.

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This is a permanent full-time role, with a minimum of two to three days per week in the office and additional days as required.

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Key responsibilities

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Provide responsive ICT support to employees across the organisation, resolving hardware, software, Microsoft 365 and business system issues.

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Configure, maintain and support computers, mobile devices, user accounts, access permissions and workplace technology.

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Coordinate ICT onboarding and offboarding activities, ensuring employees have the systems, equipment and access they need.

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Manage helpdesk requests, prioritising and resolving issues while maintaining accurate documentation and communicating effectively with users.

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Support the delivery of secure ICT services by following established security practices and contributing to the maintenance of systems, devices and user access.

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Assist with ICT projects, system upgrades and the implementation of new technologies to support continuous improvement.

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Maintain ICT documentation, knowledge resources and asset records to support efficient and consistent service delivery.

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About you

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You are a customer-focused ICT professional who enjoys solving problems, providing excellent support and working collaboratively within a dynamic environment.

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You will bring:

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Experience in a similar ICT Helpdesk, Service Desk or Desktop Support role.

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Strong knowledge of Microsoft 365,



Windows operating systems and identity management platforms such as Entra ID/Active Directory.

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Experience troubleshooting hardware, software, networking, mobile devices and remote access technologies.

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Excellent organisational skills with the ability to manage competing priorities and maintain accurate documentation.

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Strong communication and customer service skills, with the ability to explain technical concepts to users with varying levels of technical knowledge.

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A proactive approach to problem solving, continuous improvement and service delivery.

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An understanding of, or commitment to, Aboriginal health, cultural awareness and safety.

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RDN offers a friendly, values-driven and inclusive culture with generous employment conditions, including:

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Flexible hybrid working arrangements.

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Salary packaging benefits.

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Access to an Employee Assistance Program.

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A collaborative environment where you are empowered to contribute, innovate and make an impact.

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About RDN – The Charity for Health Access

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RDN traces its origins to 1988 and today works across the Australian community and internationally, from metropolitan areas to the most remote regions. Through its social enterprises – RDN Health, Australian Centre for Health Access, Rural Health Pro and Rural Doctors Network – RDN delivers specialised products and programs that support and integrate health, aged care, disability and community sectors to enable socially accountable health access for under-resourced communities.

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For more information about RDN – The Charity for Health Access visit: https://www.ruraldoctors.org/

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We value a diverse and inclusive workplace

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RDN is an Equal Prospect Employer and strongly encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people and people with disabilities.

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📌 ICT Helpdesk Administrator (New South Wales)
🏢 New South Wales Rural Doctors Network
📍 New South Wales