Job Description

AtReturn-It, recycling is in our DNA. As a wholly owned subsidiary ofRe.Group, we are leaders in managing and facilitating operations that focus on recycling for the Container Deposit Schemes (CDS) in Australia. Convenient locations plus new technology enables a seamless recycling experience both at fully staffed depots and Express collection points.

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At the heart of Re.Group is our focus on positive community impact. We collaborate with charities, private organisations, and the Government to benefit local communities.

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Asa Customer Service Officer,you will play a crucial role in maintaining positive relationships with our valued customers by addressing their inquiries, concerns, and issues in a professional and timely manner.

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Located in Oakleigh, this role will will see you working a 7.5 hour shift between 7am - 7pm on Saturday and Sunday.

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About the role:

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Respond promptly to customer inquiries via phone, email, chat, providing accurate information about our products, services, pricing, and policies.

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Assist customers in troubleshooting technical issues related to our products and services, guiding them through step-by-step solutions or escalating complex issues to the technical support team.

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Handle customer complaints and concerns with patience and empathy, finding appropriate solutions that align with company policies and customer satisfaction goals.

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Process tickets and refunds accurately and efficiently, ensuring a seamless customer experience.

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Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.

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Collaborate with other departments to resolve customer issues that require cross-functional coordination, such as billing discrepancies or product defects.

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Collect and document customer feedback, suggestions, and insights to contribute to ongoing improvements in our products and services.

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Maintain a high level of professionalism and confidentiality when handling sensitive customer information.

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Stay updated on product knowledge and company policies to provide accurate and consistent information to customers.

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About you:

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Proven relevant experience in a customer service, or relevant customer facing role

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Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.

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Strong empathy and interpersonal skills to effectively address customer concerns and build positive relationships.

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Problem-solving skills with the ability to think creatively and find solutions to customer issues.

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Proficiency in using customer service software, CRMs, and other relevant tools.

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Ability to multitask and manage time effectively in a fast-paced workplace.

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Patience and composure when dealing with challenging or irate customers.

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Strong attention to detail and accuracy when processing customer orders and information.

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Adaptability to changing procedures, priorities, and customer needs.

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Positive attitude and willingness to learn and grow within the role.

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What we offer you:

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Attractive hourly rate

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Access to exclusive discounts and advantages at over 500 retailers across Australia, enhancing your lifestyle and wellbeing.

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Access to our Employee Assistance Program (EAP).

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Novated car leasing.

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Multiple career paths and advancement opportunities.

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The opportunity to work towards our vision of creating a wasteless society

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At Re.Group, we celebrate diversity, equity, and inclusion. Our commitment is to foster working environments that embrace everyone, ensuring fair and respectful treatment for all.

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We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, veterans, individuals with disabilities, individuals of all gender identities, those in mature age and early careers, members of the LGBTIQA+ community, and individuals from diverse cultural backgrounds. Your unique perspective and experience are valued here. Come be a part of our inclusive community at Re.Group

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📌 Customer Service Officer - Weekends (Yallourn)
🏢 Re.Group
📍 Yallourn