Job Description

To support Waterform's growth by ensuring incoming enquiries, service report follow-ups, routine account management tasks, and proactive customer check-ins are handled promptly, professionally, and commercially.

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This role helps convert service activity into customer confidence, repeat work, small project opportunities, chemical sales, rental opportunities, and long-term service relationships.

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The role is primarily Bendigo-based and back-office focused, with future progression opportunities into technical sales, service coordination, engineering or business development.

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Position summary

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The Internal Sales Role is a customer-facing support role within Waterform, responsible for keeping in regular contact with existing and prospective customers, following up on service activity, supporting sales administration, and identifying opportunities for further work.

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The role sits between service delivery, sales, operations, and customers. It is not expected to be a senior technical sales role from day one, but the person must be organised, proactive, commercially alert, and comfortable speaking with customers.

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A key part of the role is making sure that no enquiry, service recommendation, customer issue, or follow-up chance falls through the cracks.

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Key responsibilities

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1. Incoming enquiries

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Receive, triage, and respond to incoming enquiries, including:

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- Breakdown or support requests
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- Chemical supply enquiries
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- General wastewater treatment questions
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- Requests for pricing, visits, or further information
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- Ensure enquiries are logged, followed up, and handed to the right person where required.
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2. Service support and follow-ups

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Service scheduling and support including:

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- Assist Operations Manager in service scheduling, travel arrangements, re-tooling and parts supply
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- Service report follow ups including liason with clients for recommended repairs, consumables or spare parts, chemical adjustments, equipment issues, compliance risks,



operator concerns, further testing, cleaning, or servicing requirements
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- Contact customers after service visits to confirm they have received the report, understand the recommendations, and determine whether Waterform can assist further.
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3. Routine account management

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Maintain regular contact with existing Waterform customers to support retention and customer satisfaction.

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This may include:

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- Confirming upcoming maintenance needs
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- Following up open quotes
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- Confirming chemical stock levels
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- Checking whether treatment systems are operating as expected
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- Identifying pain points before they become urgent
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- Keeping CRM/account notes up to date
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- Supporting recurring service, chemical, and rental customers
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4. Proactive customer check-ins

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Make structured outbound calls and emails to selected customers, including:

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- Recent service customers
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- Key recurring accounts
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- Customers with open recommendations
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- Customers likely to need chemicals, parts, or further servicing
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- Customers with known wastewater issues
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5. Sales and quote support

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Support the sales and service teams with administrative and coordination tasks, including:

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- Following up quotes
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- Updating opportunity registers
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- Coordinating handover of larger opportunities
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- Gathering customer information before technical review
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- Assisting with CRM updates
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- Supporting customer proposals where required
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- Tracking small works, service, chemical, and rental opportunities
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6. Internal coordination

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Work closely with service technicians, operators, account managers, and managers to ensure customer issues are properly understood and actioned.

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This includes:

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- Clarifying service report recommendations
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- Escalating urgent customer issues
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- Coordinating with technical staff where specialist input is needed
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- Ensuring customer commitments are recorded and followed up
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- Helping convert field intelligence into commercial opportunities
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#J-18808-Ljbffr

📌 Internal Sales Representative (Bendigo)
🏢 Waterform Technologies
📍 Bendigo