Job Description

We're a leading Fintech small business lender fuelling growth by making finance more accessible.

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We deliver fast and flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

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Working At Lumi

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We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.

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We are incrediblyproud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies' 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking,

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Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia.

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We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

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Our Values

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Egos at the door

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We own. We don't judge. We don't blame. We are open. We are in this together.

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See the customer

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We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

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Think lean

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We make things simple. We are resourceful. We understand the problem. We think ahead.

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Learn to grow

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We are curious. We challenge. We try. We fail forward. We learn. We try again.

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The Role

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- End-to-end management of a challenging portfolio of large value and later-stage accounts, applying a commercial and strategic approach to collections.
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- Negotiate and secure payment arrangements with customers across various channels (phone, email, SMS).
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- Execute advanced skip tracing and utilise specialised tools to locate customers.
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- Manage the legal collections process, liaising closely with internal and external legal teams and third-party field call services.
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- Mentor and coach junior staff on best practices in skip tracing, negotiation, and complex account management.
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- Develop and implement proactive communication strategies to meet and exceed key performance indicators (KPIs).
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- Oversee operational efficiency of Credit Control communication channels (e.g., Slack) to ensure service level agreements (SLAs) are met.
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- Provide support across broader business functions such as Loss Recovery, and handle escalations and ad-hoc tasks as required.
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This Person Is Someone With...

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- Demonstrated experience in a similar role and seniority, or able to demonstrate excellent industry knowledge within commercial lending
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- A strong customer service focus and can anticipate potential problems or complaints and can resolve on first call resolution
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- High level of commercial thinking
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- Demonstrated initiative, drive, enthusiasm, and a true team player - acting as a role model to juniors
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- Excellent organizational and time management skills
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- High attention to detail and strong ability to work efficiently
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- Exceptional ability to work well with other people and build robust relationships, both within the credit control team, across the business, and externally
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Wellbeing:

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- Free counselling
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- seasonal activities
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- Wellbeing Allowance
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- wellness room
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- flu shots
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Work Life:

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- Home Workspace Allowance
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- Purchased Leave
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- Parental Leave
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- Parental Flex Leave
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- Lumi Life Leave for challenging events
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- breastfeeding/expressing space
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Social & Food:

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- Monthly lunches
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- regular celebrations
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- stocked kitchen
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- beer & kombucha on tap
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- board games
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- rooftop BBQs
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Rewards & Recognition:

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- Competitive pay
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- referral bonuses
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- shout-out recognitions
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Career & Growth:

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- Rapid advancement opportunities
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- higher education sponsorship
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- hackathons
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📌 Senior Collections Officer (New South Wales)
🏢 Lumi
📍 New South Wales