Job Description

Full Time - Level 2 IT Helpdesk Support Technician / Coordinator

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For over 22 years, the team at Boostit Computer Services Pty Ltd (Boost IT) has been providing exceptional service to hundreds of businesses across Australia via a small and dedicated team.

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We believe every business should have proactive allies that keep promises, help them grow and provide strategic value.

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THE ROLE

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Full Time (Mon to Fri)

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We seek an enthusiastic, responsible, well-presented Level 2 Helpdesk Support Technician to join our small, dedicated national team. This role would suit someone who is a team player but can work alone. You are expected to have excellent customer service and communication skills.

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This role will be ideal for someone who is currently in a Level 2 Support role and is looking for a change or to advance their skills via training and on-the-job exposure using the Microsoft 365 admin portal and Endpoint manager. This is suited to an experienced Cybersecurity Expert who has finished an IT-related degree and has also completed certifications as a Microsoft Administrator Expert and Microsoft Cybersecurity Architect Expert

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Microsoft Administrator Expert and Microsoft Cybersecurity Architect Expert certifications are required.

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You will be based in Brisbane CBD. A car is essential for this role.

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In this role you will also:

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- Provide 2nd Level Remote, Phone and Onsite IT Support
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- Troubleshoot Hardware and Software related issues
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- Troubleshoot Network and cloud related issues
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- Provide Support for Microsoft Technologies, including Microsoft 365
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- Provisioning customers from scratch in the Microsoft Ecosystem using essential 8 Framework
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- Coordinate Service Requests & Helpdesk Tickets
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- Assist with providing proposals, implementing an managing projects
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- Communicate with clients and provide exceptional customer service
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- Be available from Monday to Friday to cover our different shifts (7am to 3pm, 9am to 5pm and 11am to 7pm)
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Work in a premium office space with a friendly and experienced team in the stunning heritage-listed Anzac Square building. Expect on-the-job training, time to further your education, and to attend industry events. Gain exposure to the latest trends in the industry.

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SKILLS & EXPERIENCE

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- MUST be customer service-focused and have strong communication skills.
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- MUST have finished an IT-related degree in Cyber Security.
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- MUST be a certified Microsoft Administrator Expert.
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- MUST be a certified Microsoft Cybersecurity Architect Expert.
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- MUST have a Minimum of two years experience in a similar role.
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- MUST have experience in Essential 8 ML1 and ML2 Framework.
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- MUST have minimum two years Azure server experience.
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- MUST have minimum two years Autotask PSA experience
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- Must have minimum two years helpdesk coordination skills
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- Solid attention to detail.
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- Good written, verbal and interpersonal skills with a positive attitude.
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- A genuine passion for Information Technology and excellent communication skills are a must. Experience in a customer service role would be highly regarded.
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The successful applicant for this role will be part of a tight-knit team of IT experts, enabling you to learn and lift your game in a professional and fun environment. Excellent training will be provided, and you will gain access to a professional training budget to advance your Microsoft skill set.

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WHAT WE HAVE

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- An experienced and passionate team to learn from
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- Work with a wide variety of clients around Australia across many sectors
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- Modern and Spacious Office located in the Brisbane CBD, 1 min walk from Central train station
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- A travel card to cover your public transport travel to and from the office
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- Take your birthday off on us!
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Package $85,000 + Super

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Note: Only applications with a cover letter will be considered.

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📌 Full Time - Level 2 IT Helpdesk Support Technician / Coordinator (Queensland)
🏢 Boost IT
📍 Queensland