Job Description

About the Organisation

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Our client is a large Queensland organisation seeking a motivated Service Desk Officer to join their ICT support team. This is an excellent opportunity for a customer-focused IT professional to work in a collaborative environment supporting a diverse user base and a broad range of technologies.

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About the Role

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As a Service Desk Officer, you will provide first point of contact ICT support, responding to incidents and service requests while delivering exceptional customer service. You will work as part of a high-performing Service Desk team, troubleshooting technical issues, escalating where required, and contributing to continuous service improvement.

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Key Responsibilities

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- Provide quality first-level support for ICT incidents and service requests.
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- Respond to and resolve requests using established support processes and escalation procedures.
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- Assist users with Microsoft 365 technologies and desktop support issues.
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- Support mobility solutions and endpoint management technologies.
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- Contribute feedback to improve Service Desk processes, procedures and documentation.
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- Deliver a high standard of customer service in a fast-paced support environment.
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Skills & Experience

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- Microsoft Exchange
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- Active Directory
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- Microsoft Windows desktop and tablet operating systems
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- Microsoft 365 suite
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- Citrix environments
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- Data networking and communications
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- Service Desk platforms such as Ivanti or similar
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- Call centre technologies such as Amazon Connect or similar
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Highly Regarded

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- Experience with Microsoft Intune Company Portal.
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- Experience supporting RSA SecurID tokens.
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- Experience supporting iPhone and iPad devices.
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About You

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- Customer-focused and committed to service excellence.
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- A quick learner who adapts easily to new technologies and processes.
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- Proactive, self-motivated and dependable.
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- Analytical and methodical in your approach to problem solving.
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- Comfortable working within a collaborative team environment.
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- Detail-oriented with robust organisational skills.
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What's on Offer?

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- Long-term contract opportunity through to April 2027.
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- Potential 12-month extension.
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- Brisbane CBD location.
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- Hybrid working arrangements following induction and onboarding.
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- Chance to work with modern enterprise technologies in a supportive ICT team.
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📌 Service Desk Officer (Queensland)
🏢 Whizdom
📍 Queensland