Job Description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

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AtCytiva, one ofDanaher's15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

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You'll thrive in a culture of belonging where you and your unique viewpoint matter. Andby harnessingDanaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

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Working atCytivameans being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

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AtCytivayou will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

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The Customer Service Specialist for Cytiva is responsible for delivery of superior customer service experience through productive processing, flexible application of standard work, and accurate data entry.

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This position is part of the Customer Service department located in Sydney, and will be an office-based role in Lane Cove West.

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What you will do:

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- Ensure high quality Customer Service process execution (Order Entry, technical order classification, and financial order classification,



Order management, invoicing, manage credit and returns, coordinate shipments and customs clearance.)
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- Interface with all internal and external customers (Marketing, Sales, Service, Supply chain, etc) to ensure on time and high quality order fulfilment.
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- Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management.
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- Work in compliance with the documented quality system and report any anomalies
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Who you are:

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- Minimum of 3 years experience in a customer service/order processing role.
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- Previous experience in Logistics, with knowledge of importing and exporting of goods in ANZ.
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- Minimum of 3 years experience in Oracle ERP Bioprod Order Management
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- Intermediate skills in use of Microsoft Excel.
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It would be a plus if you also possess previous experience in:

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- Interest in learning about technical aspects of our products (to support customer enquiries and order processing).
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- Experience working with supply chain or logistics.
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- Experience working in a Quality regulated organization.
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Cytiva,a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits atDanaher Perks Info.

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For more information, visit www.danaher.com.

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📌 Customer Service Specialist - Order Processing (Oracle BioProd Order Management experience required) (New South Wales)
🏢 Danaher
📍 New South Wales