Job Description

We're looking for a proactive and customer-focused Service Coordinator to join our Service Delivery team at Resero.

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Based at our head office in Minto, this role is all about making sure every customer order runs smoothly — from order entry through to delivery and after-sales support.

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You'll coordinate order fulfilment, logistics, dispatch and customer communications, working closely with customers, freight partners, contractors and internal teams to ensure orders are delivered in full, on time and to a high standard.

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This is a great opportunity for someone who enjoys variety, thrives in a fast-paced environment and takes pride in keeping things moving.

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About Resero

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At Resero, we create spaces that help people do their best work and learning.

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Born in Australasia and exporting to the world, we're a privately owned group of trusted furniture brands, including Sebel and Furnware. For decades our products have been part of classrooms, universities, auditoriums, stadiums and public spaces across the globe.

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We design and make furniture built to last. From iconic school chairs to innovative learning environments, our products are shaped by insight, tested in real-world environments and made with care. We're proud of our heritage, but equally focused on the future — better design, smarter systems and exceptional customer experiences.

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What you'll be doing

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In this role, you will:

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- Manage the end-to-end order fulfilment process from sales order entry through to delivery.
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- Coordinate dispatch dates, container bookings and logistics schedules to achieve the best outcome for both the customer and the business.
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- Support larger customer projects, including order entry, purchasing coordination and site scheduling.
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- Track orders, monitor delivery progress and proactively communicate updates to customers and internal teams.
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- Manage order changes, cancellations, customer feedback,



warranty claims and credits.
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- Build strong relationships with suppliers, freight partners, contractors and internal stakeholders.
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- Complete required data entry and documentation generation accurately and compliant with required export policies.
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- Complete accurate data entry and maintain documentation across ERP, CRM and other business systems.
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- Identify and elevate issues that may affect customer requirements and help drive timely resolution.
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About you

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You're organised, practical and customer-focused. You enjoy solving problems, communicating clearly and keeping multiple priorities moving without losing attention to detail.

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We'd love to hear from you if you have:

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- Minimum 3 years' experience in a similar customer service, service coordination, logistics or administration role.
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- Strong customer service capability with a proactive, solutions-focused approach.
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- Excellent verbal and written communication skills.
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- High attention to detail and strong organisational skills.
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- Confidence managing competing priorities in a busy environment.
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- Robust administrative capability across Outlook, Excel and business systems.
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- Exposure to ERP systems and supply chain processes (Epicor experience would be highly regarded).
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- Industry experience is advantageous but not essential.
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You will be available to work Monday to Friday between 8:30am and 4:30pm at our Minto office.

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Why Resero

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- Permanent full-time role with competitive remuneration.
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- Modern offices with sit-to-stand desks and updated IT equipment.
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- Free healthy office snacks.
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- On-site parking and close to public transport — only a short walk from Minto Station.
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- Health and wellbeing programs including EAP, annual flu vaccinations and more.
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If this sounds like you (and you're legally entitled to work in AU), then have a crack at joining our team. We can't wait to hear from you.

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📌 Customer Service & Delivery Coordinator (Campbelltown)
🏢 Resero Group
📍 Campbelltown