Job Description

Customer Service: Fraud and Scams (Afternoon Shift)

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This is your chance to join the elite front line of defense at one of Australia's Big 4 Banks. We are looking for sharp, analytical, and dedicated officers to protect millions of customers from sophisticated fraud and scams.

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- Pay: $45 per hour + Super + Overtime Rates
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- Location: Parramatta
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- Hours: 8 hour shifts, between 12:00 PM - 12:00 AM. Must be able to commit to afternoon shifts, your fixed hours will be between 12pm-12am - 8 hour shift, 5 days a week.
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- Duration: 12-Month Contract (with potential for permanent conversion): Contract length is 12-months, permanent opportunities will be available. This role will only be available for those who have full Australian working rights.
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- Roster: Includes every second weekend
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The Role

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You'll be joining the critical Fraud and Scams team, responsible for protecting both customers and the bank from financial crime during peak global activity hours. Your mission is to be a proactive force: identifying, investigating, and preventing sophisticated fraudulent activities in real-time.

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A Day (and Night) in the Life

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In this high-stakes 24/7 environment, you are the shield. You will:

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- Lead the Investigation: Act as the key player in identifying and stopping live fraud attempts.
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- Solve the Puzzle: Handle complex queries and alerts, using sharp judgment to resolve cases while they are still in motion.
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- Be the Calm in the Storm: Support customers who may be discovering fraud in the early hours, managing cases from the first alert to final resolution.
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- Own Your Work:



Proactively manage your daily caseload within clear guidelines to protect the bank and its customers.
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The Perks: What's In It For You?

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- Premium Compensation: Benefit from significant shift loading for night-shift hours and weekend work.
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- Consistent Routine: A 12-month contract with a stable 12 PM - 12 AM roster, allowing you to plan your life around a fixed schedule.
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- Stimulating Work: Every case is a new challenge. This is wide-ranging work that will keep your mind sharp during the night.
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- Supportive Environment: You'll have access to incredible resources and a dedicated night-team community.
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What You Bring to the Table

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We're looking for a natural investigator who thrives in a quiet, focused environment and possesses:

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- An Investigative Past: Experience in Financial Crime, Fraud, Scams, or similar investigations.
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- Financial Know-How: Experience within banking or financial services is highly desired.
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- A Detective's Mindset: Analytical and critical-thinking skills to interpret data and make snap decisions.
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- Reliability: Commitment to a roster that includes every second weekend.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Fraud & Scams - Afternoon Shift (New South Wales)
🏢 Randstad
📍 New South Wales