Job Description

Building Software Support Specialist - Timber Construction

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MiTek Asia Pacific, part of the global MiTek Group and a Berkshire Hathaway company, is a leader in building technology. We deliver integrated software, engineered products, services, and automation solutions that support better ways to design, make and build.
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The role

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As aBuilding Software Support Specialist, you will play a critical role in supporting our customers across MiTek fabrication operations. You'll be responsible for delivering high-quality, responsive technical support while contributing to continuous improvement and strong customer outcomes. You will collaborate across the APAC Technical Support Team and our account management and customer experience teams to ensure the best outcome for our customers.We welcome applications from candidates located in Melbourne, Sydney and Brisbane with hybrid work arrangements available.

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- Customer Support & Issue Resolution – Provide technical support across MiTek software and fabrication operations, diagnosing issues, guiding users to resolution, and escalating where required.
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- Troubleshooting & Problem Management – Perform structured troubleshooting using diagnostic techniques, researching complex issues and ensuring timely resolution.
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- Customer Engagement & Relationship Management – Build strong relationships with fabricators by understanding their needs and delivering value-driven support.
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- Communication & Follow-Up – Clearly communicate solutions, provide accurate product and service information, and proactively follow up to ensure successful outcomes.
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- Knowledge Sharing & Continuous Improvement – Capture customer feedback, identify trends, and recommend improvements to systems, processes, and service delivery.
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- Training & Capability Support – Assist in preparing and delivering training materials, supporting in-house and online learning initiatives.
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- Software Testing & Quality Support – Participate in pre-release and internal testing of software, including validation prior to broader release.
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- Collaboration & Stakeholder Engagement – Work closely with internal teams including FAMs, Product Management, and Software Development to resolve issues and improve products.
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- Documentation & Reporting – Accurately record incidents, resolutions, and support activities, maintaining logs and reporting as required.
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- Planning & Performance Alignment – Manage workload effectively to meet KPIs and contribute to MiTek's strategic objectives and 2030 vision.
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About You

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You are a customer-focused problem solver with a strong technical mindset and a passion for delivering excellent service. You thrive in a fast-paced environment, communicate clearly, and take ownership of outcomes. You enjoy collaborating with cross-functional teams and are a confident, proactive self-starter.

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You will bring:

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Strong problem-solving and analytical skills, with the ability to quickly identify issues and develop practical solutions

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Sound judgement and decision-making, with the ability to act confidently and involve others where needed

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High technical aptitude, with the ability to learn and apply complex systems and concepts

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Excellent attention to detail and accuracy, delivering reliable, high-quality work

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Effective planning, organisation and time management, prioritising tasks and meeting deadlines

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A strong sense of accountability and results focus, working independently while achieving outcomes

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Professional communication skills, building trust with customers and internal stakeholders

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Strong business and customer awareness, understanding the impact of service on overall outcomes

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Your experience

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We're particularly interested in candidates with a background in detailing within the building or construction industry. You'll have hands-on experience working with CAD or other building software and a solid understanding of key construction principles, components, and workflows.

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Why Join MiTek?

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- Be part of a global organisation shaping the future of construction
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- Flexible work arrangements to support work-life balance
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- Work with cutting-edge technology and industry-leading solutions
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- Collaborative and supportive team setting
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- Opportunities for growth, development, and career progression
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If you're ready to bring your technical expertise and customer focus to a dynamic, forward-thinking organisation, we'd love to hear from you.

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📌 Building Software Support Specialist - Timber Construction (Victoria)
🏢 MiTek
📍 Victoria