Job Description

Orthodontic Practice Business Manager
n Lead a high-performing team. Drive exceptional patient experiences. Help shape the future of a growing specialist practice.

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We are seeking an experienced and motivated Orthodontic Practice Business Manager to join our up-to-date, patient-focused orthodontic practice. This is a leadership position for someone who enjoys developing people, improving systems, and creating an outstanding experience for both patients and staff.

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Working closely with the Practice Principal, you will oversee the day-to-day operations of the practice while leading a positive, high-performing team. This is an exciting opportunity for a confident leader who thrives in a fast-paced healthcare environment and is passionate about delivering excellence.

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About the Role

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As our Orthodontic Practice Business Manager, you will be responsible for the operational success of the practice, ensuring efficient workflows, exceptional customer service, and a positive workplace culture.

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Key Responsibilities

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Leadership & Team Management

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- Lead, mentor and support the reception and administration team.
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- Foster a positive, collaborative and accountable workplace culture.
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- Conduct performance reviews and provide coaching and ongoing staff development.
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- Manage team communication and staff meetings.
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Recruitment & Human Resources

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- Coordinate recruitment, interviewing and onboarding of new team members.
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- Manage staff induction and training programs.
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- Assist with performance management and employee wellbeing.
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- Ensure HR policies and workplace procedures are followed.




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Rostering & Workforce Planning

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- Prepare and manage staff rosters.
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- Coordinate leave requests and staffing requirements.
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- Ensure appropriate staffing levels to support patient demand.
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Reception & Administration Management

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- Oversee the daily operation of reception and administration.
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- Ensure exceptional patient service from initial enquiry through to treatment completion.
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- Monitor appointment scheduling, patient communication and workflow efficiency.
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- Identify and implement opportunities to improve systems and processes.
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Practice Growth & Promotion

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- Coordinate marketing initiatives and community engagement.
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- Manage social media and promotional activities.
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- Develop relationships with referring dental practices.
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- Assist with practice events and promotional campaigns.
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- Monitor patient feedback and identify opportunities to enhance the patient experience.
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Business Operations

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- Monitor key practice performance indicators.
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- Assist with budgeting and operational planning.
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- Maintain compliance with practice policies, accreditation standards and workplace legislation.
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- Work closely with the Practice Principal to implement strategic initiatives and continuous improvement projects.
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About You

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You are an organised, proactive leader who enjoys bringing out the best in people. You have strong business acumen, excellent communication skills and take pride in delivering exceptional customer service.

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Essential Skills & Experience

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- Proven leadership and people management skills.
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- Experience with staff recruitment, onboarding and performance management.
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- Strong organisational and time management skills.
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- Excellent written and verbal communication.
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- Ability to manage multiple priorities in a busy environment.
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- High level of professionalism, discretion and attention to detail.
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- Strong computer skills and confidence learning new software.
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Desirable

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- Previous experience managing a healthcare, dental or specialist medical practice.
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- Experience in orthodontics or dentistry.
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- Knowledge of dental practice management software.
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- Experience with marketing, social media or business development.
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- Understanding of accreditation and healthcare compliance requirements.
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What We Offer

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- A supportive and positive workplace culture.
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- Opportunity to work closely with an experienced Practice Principal.
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- A modern, well-equipped specialist orthodontic practice.
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- Ongoing professional development and leadership opportunities.
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- The opportunity to make a genuine impact on the growth and success of the practice.
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- Competitive salary based on experience.
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📌 Business Manager Orthodontic Practice (Queensland)
🏢 Edge Orthodontics
📍 Queensland