Job Description

Customer Implementation Manager

n

Job no: 531760
n Brand: FCM
n Work type: Full time
n Location: New South Wales, Queensland, Victoria
n Categories: Operations and Logistics

n

FCM Travel is a global corporate travel management company and the business-to-business arm of the Flight Centre Travel Group. Operating in over 95 countries, it provides booking platforms, expense management, and risk control services for large companies and organisations.

n

The Customer Implementation Manager will play a critical role in delivering seamless onboarding experiences for new customers while ensuring existing customers receive the very best technology experience.

n

You'll work closely with clients and cross-functional teams to manage end-to-end implementation projects, helping customers maximise the value of FCM's technology solutions.

n

This role can be based out of our Sydney, Melbourne or Brisbane office.

n

Day to day:

n

n
- Lead end-to-end customer onboarding and implementation projects, ensuring a seamless transition and exceptional technology experience for customers
n
- Consult with customers to understand requirements, analyse needs, and recommend effective technology and process solutions
n
- Manage project plans, timelines, risks, communications, and stakeholder engagement to deliver successful implementation outcomes
n
- Act as a trusted advisor by maintaining strong knowledge of FCM technology, applications, and customer system configurations
n
- Build and maintain strong relationships with customers and internal stakeholders, including operational teams, support teams, Account Managers, and BDMs
n
- Facilitate customer meetings, implementation workshops, and regular project updates while proactively managing expectations and resolving issues
n

n

You'll be perfect for the role if you have:

n

n
- Minimum 2 years in a travel industry role with technology experience, or 2 years as an Implementation Manager or in a similar role
n




- A comprehensive understanding of implementation processes
n
- Experience dealing with difficult or high pressure situations, with strong negotiation skills
n
- You can juggle multiple priorities without losing sight of the details, and work independently while still being a team player
n

n

What you'll enjoy:

n

n
- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
n
- Our People: FCTG is an Equal Prospect Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
n
- Development: Individualised Learning & Development pathway options
n
- Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
n
- Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
n
- Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
n
- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
n
- Mental Health: Support and Employee Assistance Program for staff and family
n
- Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
n
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
n
- Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
n

n

Applications close:

#J-18808-Ljbffr

📌 Customer Implementation Manager (New South Wales)
🏢 Traveltechessentialist
📍 New South Wales