Job Description

At Downtown Toyota, we believe buying and servicing a vehicle should feel different. We're looking for a genuine people person to join our Customer Experience team as our current Loyalty Concierge.

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This isn't your typical reception or administration role. Every day you'll be meeting customers, creating memorable experiences, solving problems, supporting our sales team and ensuring every guest leaves feeling valued.

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If you love talking to people, thrive in a fast-paced environment and enjoy finding ways to make someone's day a little better, we'd love to hear from you.

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What you'll be doing

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Every day is different, however your responsibilities will include:

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- Greeting and engaging with customers throughout the dealership
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- Presenting Toyota Exchange (TEX) opportunities and working closely with our Sales team
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- Creating memorable customer experiences through our Business Class and Dream Weaving initiatives
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- Handling customer feedback and assisting in resolving concerns professionally
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- Maintaining accurate customer information within our dealership systems (AMS)
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- Providing reception relief during breaks and leave
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- Assisting with customer follow-up and relationship building
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- Working collaboratively across multiple departments to deliver an exceptional customer experience
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The role combines customer service, relationship management,



administration and sales support in a highly collaborative environment.

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About you

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You'll be someone who genuinely enjoys connecting with people.

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You'll also bring

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- Exceptional face-to-face customer service skills
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- Confidence starting conversations with new people
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- A calm and professional approach when handling difficult situations
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- Excellent organisational and administration skills
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- Strong attention to detail
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- The ability to multitask in a busy environment
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- Confidence using computer systems and learning new technology
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- Previous experience in customer service, hospitality, retail, hotels, reception, sales or automotive would all be highly regarded.
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Why Downtown Toyota?

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We're proud of our culture and genuinely believe in creating an exceptional experience for both our customers and our team.

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We offer

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- Modern dealership based in Morningside
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- Supportive team environment
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- Ongoing training and development
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- Opportunity to help shape the future of customer experience within our dealership
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- Employee benefits and staff discounts
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Ready to make a difference?

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If you're someone who naturally builds relationships, enjoys helping people and wants to be part of a team focused on delivering outstanding customer experiences, we'd love to hear from you.

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📌 Customer Experience Concierge (Queensland)
🏢 Downtown Toyota
📍 Queensland