Job Description

Respond to customer callouts and service requests.

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Address and resolve customer inquiries and complaints, ensuring a positive experience.

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Technical Diagnostics & Repair

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Examine, test, adjust, and repair business machines and multifunction devices.

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Diagnose hardware and software issues, including printers and network configurations.

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Replace worn or defective components and reassemble equipment.

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Maintenance & Preventative Care

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Conduct routine and preventative maintenance to ensure reliable device performance.

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Maintain accurate documentation of service calls, repairs, and installations.

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Assist with pre‐run testing, configuration, and installation of devices.

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Participate in deliveries as required (may include use of lifting equipment).

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Parts & Asset Management

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Order and manage printer parts, consumables, and inventory.

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Maintain the company vehicle in a clean and tidy condition.

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Qualifications & Experience

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Solid technical diagnostic capabilities with both mechanical and electronic systems.

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Excellent customer service and communication skills.

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An interest in repairing technical equipment

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📌 Customer Service Technician (Queensland)
🏢 Fuji Solutions Group
📍 Queensland