Job Description

Full time

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10d ago , from Illawarra Mercury Job Board

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Full Time | Above Award Wages | Long-Term Career Opportunity

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At Spa Dental, dentistry is more than clinical care - it is an experience.

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Located in the heart of Sydney's CBD, our practice has delivered excellence for over 35 years. We are known for advanced cosmetic dentistry, Invisalign, dental implants and smile transformations. With a loyal patient base and outstanding reviews, we operate at the highest standards in a professional, structured and supportive environment.

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We are seeking an experienced, dynamic and highly organised Practice Coordinator to join our Sydney CBD team. This is a pivotal role for someone who enjoys leading from the front, thrives in a fast-paced environment and is passionate about delivering exceptional patient experiences while supporting a high-performing team.

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This is a full-time, long-term career opportunity for a motivated professional who takes pride in organisation, leadership and operational excellence.

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Key Responsibilities

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- Coordinate the day-to-day operations of the practice to ensure smooth and efficient workflow
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- Lead and support the front office team while fostering a positive, accountable culture
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- Deliver an exceptional patient experience from the first point of contact through to treatment completion
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- Manage appointment scheduling to maximise clinician productivity and chair utilisation
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- Oversee patient communication, recalls and follow-up systems
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- Support clinicians with daily coordination and ensure seamless communication across the practice
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- Monitor practice performance, daily production and key administrative processes
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- Assist with team training, onboarding and maintaining practice standards
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- Manage patient enquiries and resolve concerns professionally and efficiently
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- Maintain accurate records and ensure compliance with practice policies and procedures
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- Uphold the clinic's premium presentation, customer service and operational standards
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We are looking for someone who:

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- Has previous experience as a Practice Coordinator, Practice Manager, Senior Dental Receptionist or similar leadership role within a dental practice
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- Is highly organised with exceptional attention to detail
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- Has outstanding communication and interpersonal skills
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- Leads by example with a positive, proactive and solutions-focused attitude
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- Thrives in a structured, high-performing environment
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- Is confident managing competing priorities and supporting a busy clinical team
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- Demonstrates professionalism, accountability and strong leadership qualities
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- Is committed to long-term, full-time employment
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What We Offer

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- Above award wages (based on experience and capability)
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- Ongoing training and professional development
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- Transparent systems, processes and expectations
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- A supportive, professional and high-performing team
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If you are an organised, motivated leader who enjoys creating exceptional patient experiences while keeping a busy practice running at its best, we'd love to hear from you.

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📌 Practice Coordinator | Spa Dental Sydney CBD (New South Wales)
🏢 Spa Dental Sydney CBD/ Napa Dental
📍 New South Wales