Job Description

Are you someone with great customer service skills, looking to start or build your career in insurance? We are seeking a positive and team-oriented Administration Assistant to join our Broker Support team in Melbourne.

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About the role:

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Reporting to the Team Manager – Broker Support, you'll provide essential administrative support to our Underwriting teams and help ensure smooth operations for our brokers. This is a fantastic opportunity to develop your skills in a busy, high-volume environment and contribute to a collaborative team.

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Why Join Us?

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This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection. You'll have the chance to build your skills, work with experienced professionals, and contribute to a business that's redefining insurance and a culture that celebrates your achievements.

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If you're ready to start or build your career in insurance and thrive in a dynamic, innovative culture, we want to hear from you.

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Responsibilities Include:

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- Sending out renewal invitations and non-express renewals to brokers
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- Processing new policies and renewals in the underwriting system, including preparation of Certificates of Currency and managing related documents
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- Following up on outstanding and upcoming renewals and new business
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- Maintaining broker information and managing logins to our online system
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- Answering phone calls and take messages
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- General administration and office duties as required
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About You:

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- Proven administration and customer experience
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- Prior experience in insurance highly regarded
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- Professional and positive "can-do" attitude '
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- Experience in a busy, high-volume setting
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- Ability to work effectively both autonomously and in a team
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- Excellent customer service skills, both written and verbal
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- Excellent attention to detail and organisation skills
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- Strong IT skills, including proficiency with Microsoft Office
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- Strong sense of accountability
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Why you'll love working for CFC

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We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:

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- Our 'Excellence Program' encourages and rewards a culture of high-performing individuals and teams
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- 'You Do You Day' – an annual additional leave today to do something that brings you joy
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- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
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- Annual end of financial year and end of calendar year events, in addition to social club arrangements
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- Optional annual charity volunteering day, facilitated by us
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- 3 additional personal leave days per year – for whatever you need
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- Flexible public holidays – to celebrate our diversity you can "Swap" 2 public holidays for a more culturally significant day to suit you
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Applicants must be an Australian Citizen or Permanent Resident to apply for this role.

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Only shortlisted candidates will be contacted.

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📌 Administration Assistant (Victoria)
🏢 CFC Underwriting
📍 Victoria