Job Description

We're a successful software company with a team spanning Australia, New Zealand, Malaysia and Thailand, specialising in dealer management systems for retail dealerships across automotive, trucking, agriculture and construction equipment. Over the last 35 years, we've brought a number of industry-leading dealer management systems to market, helping our clients run their dealerships more effectively, efficiently and profitably.

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Auto IT is wholly owned by The Perseus Group, an operating group of Constellation Software Inc., a well-capitalised, global publicly traded company specialising in vertical market software.

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It's an exciting time for our business. With offices globally, we offer career progression and professional development as part of a team dedicated to supporting clients across the Asia Pacific region.

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About the Role

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About the role

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This role is ideal for someone with hands-on automotive dealership Sales & Admin experience who enjoys systems, problem solving, and helping others improve how they work.

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You may currently be working as a:

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- Business Manager / F&I; Manager
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- Dealer Principal's Administrator or Dealership Administrator
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- Accounts / Finance Administrator (dealership)
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- Vehicle Stock Controller
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- ...and be looking to transition out of dealership operations into a customer-facing technology role.
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As a Customer Support & Implementation Representative, you will support dealership customers using our Dealer Management Systems and associated applications, helping them troubleshoot issues, optimise workflows, and successfully adopt our software solutions.

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We are specifically looking for someone who understands dealership operations and workflows, is comfortable with systems, and enjoys working with customers.

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In addition to customer support, this role also includes implementation and project work such as customer onboarding, training, go-live support, workshops, and solution rollouts.

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The role supports customers across Australia, New Zealand, and Southeast Asia, with project work delivered both remotely and occasionally onsite.

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The position requires moderate travel availability of 10-25% for onsite customer support, go-lives, and workshops.

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Candidates must have existing Australian work authorisation at the time of application.

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What You Will Be Doing

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As Customer Support & Implementation Representative, you will:

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- Provide high-quality customer support to dealership Sales & Admin users via phone, email, and ticketing systems
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- Troubleshoot system, workflow, and process issues related to our Dealer Management Systems and associated products
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- Manage and elevate more complex issues through appropriate internal support and product teams
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- Maintain explicit and accurate records of customer interactions, troubleshooting activity, and resolutions
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- Assist with software implementation activities including:n n
- system setup and configuration
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- customer onboarding
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- data validation
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- testing support
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- go-live readiness
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- remote and onsite deployment assistance
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- Deliver customer training sessions, workshops, and post-go-live support
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- Work closely with Support, Product, Development, Delivery, and Customer-facing teams to ensure strong customer outcomes
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- Contribute to internal knowledge base documentation and process improvements
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- Identify recurring customer pain points and improvement opportunities
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- Share customer feedback with relevant internal stakeholders to help improve products and services
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- Continue building product and industry knowledge through internal training and enablement programs
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What You Need to Have

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We are far more interested in dealership operational experience and systems aptitude than traditional IT support backgrounds.

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You will ideally have:

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- Minimum of 1-2 years of automotive dealership experience in Sales Admin, F&I;, Finance, Compliance, or Dealer Administration
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- Experience in one or more roles such as:n n
- Business Manager / F&I; Manager
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- Dealership Administrator
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- Accounts / Finance Administrator
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- Vehicle Stock Controller
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- Strong understanding of dealership workflows, including:n

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- Vehicle sale lifecycle from deal to delivery
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- F&I; processes including finance, insurance, and add-on products
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- Stock control and floorplan management
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- Registration, compliance, and statutory reporting
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- Dealer accounting processes including receipting, invoicing, and reconciliations
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- OEM operational and reporting processes
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- Strong systems aptitude and confidence learning new software platforms
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- Excellent troubleshooting and problem-solving skills
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- Strong communication skills with the ability to professionally support customers
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- Confidence delivering customer guidance, training, or workflow assistance
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- Strong organisational skills and ability to manage multiple priorities
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- Willingness to travel occasionally for customer onsite support, go-lives, or workshops
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What It Would be Nice for You to Have

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Highly regarded but not essential:

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- Exposure to software implementations, onboarding, or system rollouts
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- Experience supporting customers in a software or service environment
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What We Offer You

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- Competitive salary (plus profit sharing and achievement bonuses)
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- Hybrid working arrangements
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- Meaningful work across simple and complex issues
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- Supportive team environment
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- Training and development
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📌 Customer Support & Implementation Representative (Automotive Sales & Admin) (Victoria)
🏢 Auto-IT
📍 Victoria